AddressService Desk Officer
Reference number: 10330
Closing date: 2:00pm, Monday 24 June 2024
- Temporary full-time opportunity (6 months)
- Salary commencing at $79,983 per annum pro rata, plus 11.5% superannuation (commensurate with experience)
- Exciting opportunity to provide high level customer service and work in a hardworking team
The Opportunity
We have an exciting temporary position to work within Council’s Service Desk team. The role will see you providing IT support, guidance and advice for employees, Councillors and Contractors. This fast-paced customer service position allows you to perform your skillset whilst interacting with people of all levels within the organisation.
Responsibilities
- Provide a high level of customer service within all internal and external stakeholders
- Ensure requests that come through to the team are responded to and resolved in a timely manner within our service level agreements
- Manage IT assets such as laptops, mobile phones, monitors etc, making sure they are updated and kept secure
- Provide mentoring and training to assist Council staff with the effective use of Council’s technology, including hardware and software
- Acts as the routine contact point, receiving and handling requests for IT support
Skills & Experience
- Tertiary qualifications in a relevant field with little or no relevant work experience, or lesser formal qualifications with relevant experience
- Previous experience with device/software upgrades and rollouts
- Demonstrated abilities in a support environment with a focus on customer service skills
- Demonstrated ability to work under pressure, to plan, prioritise and still achieve SLAs
How to Apply
If this sounds like an opportunity that you could excel in, then apply now.
Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.
For further information, please view the Position Description or contact Rezwan Hossain, Team Leader IT Service Desk on 03 9243 1***
In line with Council policy you are required to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.
Moonee Valley is a great place to live, work and visit. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses.
Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.
Some of the great benefits of working at Moonee Valley City Council are flexible working conditions, learning and development opportunities, supportive leadership and various staff benefits.
Our Council offices are located in the heart of our vibrant, diverse community with great food, cafes and green spaces nearby. We have excellent public transport at our doorstep as well as cycling access for our employees.
At Moonee Valley City Council, we pride ourselves on having job opportunities which make a real difference in the community and having a workplace which values everyone’s unique skills and attributes.
Our Culture of Inclusion
If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.
We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.
Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email **@mvcc.vic.gov.au or call 9243 1122.
