AddressSymbio Laboratories is a leading provider of commercial analytical testing services to the food, agricultural, water, environmental and pharmaceutical industries. Whilst the Head Office is located in Brisbane, Symbio has laboratories across Australia, responsible for testing everything from the food you eat, to the water you drink.
Symbio's new lab in Ravenhall, Melbourne, is the largest privately-owned facility of its kind in the Southern Hemisphere. This is an exciting opportunity to work in brand new environment, with the latest in automation and innovation!
The IT Service Desk & Facilities Officer is part of a small and dedicated IT team that provides hardware, network, software and business application support to staff nationwide.
The key duties of this role include:
- Providing generalised IT support to all staff, including both software and hardware repairs & replacements,
- Investigating and solving user problems with reasonable timeframes,
- Liaising with users and troubleshoot issues through face to face contact, phone, email or remotely accessing their systems,
- Maintaining all case/issue history within our helpdesk ticketing system, as well as planning and prioritising tickets to minimise backlog and ensure operational efficiency,
- Resolving hardware issues with desktops, printers, instruments, etc.
- Diagnosing and resolving technical software issues,
- Maintaining IT asset log and documenting operational procedures,
- Assisting the CIO and the System Administrator with daily maintenance issues.
- Identifying and taking steps to resolve any hazards, accidents or injuries,
- Arranging quotes for services, repairs and new installations,
- Overseeing routine maintenance of gardening and cleaning matters,
- Maintain facility keys, fobs, and list of emergency service providers,
- Coordinating with the Symbio Safety team and managing the fire alarm system.
🚨 Outside-of-hours (On Call) duties:
- Act as contact person for building related issues and coordinate with service providers for repairs.
- Respond to any emergency breakdowns whilst minimising company down time.
ABOUT YOU
To be successful in this role you will possess the following personal and technical capabilities:
- IT qualification or equivalent experience,
- 1-2 years in an IT Helpdesk role (or similar),
- Adept at troubleshooting and diagnostics;
- Ability to work under pressure & balance multiple tasks,
- Excellent communication skills, written and verbal,
- Strong problem solving and time management skills;
- Experience with Hyper-V Cluster, Windows Active Directory, MS Exchange on-prem, AD Azure and DUO MFA, Cisco networking, DFS, Ubiquiti Unifi, MS RDS Farm, Office 365, Veeam Backup, pfsense firewall, and storage;
- Flexibility to work after hours when required (On Call).
Exposure to Laboratory Information Management Systems and other lab processes will be highly regarded.
THE ORGANISATION
This is your opportunity to join an energetic, highly experienced and innovative team, and to contribute to the growth of a truly Australian company.
People enjoy working at Symbio Laboratories because of our strong team work and flexible working conditions. Benefits of working at Symbio include on-site parking and a focus on work-life balance. In return, we ask for flexibility and a willingness to adapt to the shifting demands of a busy commercial laboratory.
If you feel this is the position for you, please provide your resume with a brief covering letter.
Note: Due to the number of applications we receive, only short-listed candidates will be contacted.
