It Service Desk Analyst

The Perks

• Work with great people, great brands and a growing company
• Competitive salary and conditions
• Learning & development opportunities to support your growth, including regular informal wine education opportunities
• Annual bonus opportunity if all KPI measurables are successfully achieved
• Opportunity to work with a supportive manager
• Significant employee savings on our products
• The opportunity to contribute & make a difference through our charity partners: OzHarvest and Redkite
• The opportunity to be part of a fun, caring work culture, where you will be made to feel part of the Joval family
• Free access to our EAP services
• Annual wine allowance
• 3 wellness leave days per year

About us

Joval Group is the owner of the following independently run entities: Joval Wines, Joval Family Wines and BAM Wine Logistics. Joval Group has been involved in the wine industry for over 30 years at every level, incorporating:
• Grape growing 
• Wine production 
• Wine wholesale distribution 
• Warehousing & logistics 
• Wine exporting and importing 
• Retailing 
• Glassware production and wholesale distribution

As well as developing our own successful brands, the Group has been involved in representing and developing some of Australia's foremost wine industry brands.

Fine wine is the Group’s total focus. It views itself as important partners with its wineries in building the value of their brands. It also views itself as a partner with its customers in driving value in their business. Our involvement in all aspects of the wine industry provides an exciting and diverse range of career and growth opportunities.

Joval Group is Australian and privately owned. We employ approximately 330 staff across the Group and have offices located throughout Australia and New Zealand, with alliances in Asia, USA and Europe.

The role

We are currently on the lookout for a full time IT Service Desk Analyst to join our Abbotsford office with the ability to work flexibly.

Development is important to us at Joval and we are looking for someone who is curious and motivated to develop themselves further. The technology services team is tight knit team and you can expect to build some great relationships and learn from each other. The IT Service Desk Analyst is a multifunctional role and supports staff both on site and remotely to ensure IT support is delivered within agreed service levels. The role is the primary contact for IT support within the business and also has exposure to Office 365 & the desktop environment.

This role also provides support to the Systems Engineering team and Infrastructure Manager and is a good opportunity to get exposure to systems engineering within Microsoft Azure.

Responsibilities

• Ensuring all support request calls are properly logged and prompt action is taken to resolve system problems, either directly or by escalation of the problem as required.
• Undertaking basic installation and configuration of software and hardware as required.
• Recording and maintaining asset and purchase details for existing and new IT related equipment.
• Working with and educating staff on the Companies systems & supporting induction of new employees.
• Liaising with technical personnel at Joval technology partners and suppliers.
• Maintaining the standard operating environment, both hardware and software, by complying with Company requirements and standards.
• Documenting procedures of regular IT processes and tasks in the agreed knowledge management system
• Managing mobile phone & mobile data service fleet as required.
• Actively contribute as team member by assisting the Technology Services Department achieve its goals and objectives.

What we're looking for

• Fundamental understanding of Microsoft Azure (Microsoft Azure Fundamentals AZ-900)
• Fundamental understanding of Microsoft Office 365 (Microsoft 365 Certified MS-900)
• Understanding of networking principles within an MPLS environment
• Solid understanding of IT service management frameworks such as ITIL
• 1+ Years of working in a technical role within a corporate enterprise IT environment.
• 1+ Years of working with Microsoft Office 365 applications, Active Directory and Group Policy
• 1+ Years of providing Level 1 technical support.
• Great customer service – ability to provide excellent support and understand needs of the user
• Highly Motivated
• Excellent customer service, 
• The ability to multitask and work autonomously to achieve service levels 

If the above description sounds like you and you’d like to join our team we’d love to hear from you! Please apply via the link below attaching your current resume and a cover letter. 

Note: The successful applicant must have a valid working visa and will be required to complete a National Police Check.

Due to the large volume of applications we receive, only successful candidates will be contacted.

Applications will close on COB 1 July 2024