It Service Desk Officer

IT Service Desk Officer Helensvale, QLD About our OrganisationWith some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to creating a safe and sustainable environment for customers, our team, and local communities.

Over many decades our brands, including Stegbar, Corinthian Doors, A&L Windows, Trend Windows, Aneeta Windows, Breezway and Regency, along with our architectural glass facilities have been at the forefront of innovation, delivering the latest in technology and design to homeowners across Australia and around the globe. About our Opportunity An exciting opportunity has become available for anyone looking to embark on a new role within a customer focused and reputable global organisation. As a Service Desk Officer, you will be responsible for providing technical support to our internal staff.

You will be the first point of contact for users when they have technical issues, and you will work to resolve those issues in a timely and efficient manner. You will also be responsible for documenting issues and solutions, and for escalating issues to higher-level support when necessary. About YouWe’re looking to leverage your highly developed interpersonal and technical skills, Our organisation is diverse, so you’ll need to be a strong communicator and great at building relationships to interact effectively with both non-technical and technical team members.

You'll need to be someone who thrives on challenges and has a…

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