Service Desk Officer

The details:

About our opportunity

The Service Desk Officers support end users of IT systems and services, officers are first point of contact and assist users and other support staff in resolving issues. This position will see you provide user support and troubleshoot ICT problems and issues that enables users to maximise their productivity through uninterrupted, efficient, and secure use of ICT equipment and application.

In addition, you will

• Routinely provision new IT services and equipment to users and manage faulty and obsolete end-user equipment
• monitor and process incoming Service Desk requests
• perform on-site support to user by installing computers, hardware and software
• participate in mandatory on-call roster, after-hours remote and on-site assistance, and sliding start and finish times

About you

We are seeking someone with considerable technical knowledge with problem solving ability, previous experience in a similar role and understating of processes and systems will be an advantage along with high level customer service skills essential.

Your positive and helpful nature will see you as a trusted team member when being first point of contact in receiving and handling requests for support. Your previous experience managing organisation Service Desk requests for hardware, applications, and programs will be required to ensure the needs of our organisation and end users are meet.

You will be a highly adaptable Service Desk Officer who thrives in a fast-paced working environment, organised professional that has exceptional time management skills, able to manage conflicting priorities, and can quickly and efficiently investigate, diagnose, and provide resolution for our end users.

We need a team member who can quickly establish good working relationships, work within a positive team environment, and can confidently engage effectively with all levels of the business and with external stakeholders.

Position Description

 Position Description_Service Desk Officer.pdf

Why join the City of Moreton Bay Team?

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 2,000 team members dedicated to servicing the needs and enhancing the lifestyle of nearing 500,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

• Discounted Health Insurance.
• Free flu vaccinations every year.
• Fitness Passport program offering discounted membership for you and your family to selected facilities.
• We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training And Research Scheme (STARS).
• Generous employer and employee super contribution scheme.
• Salary packaging options on novated leases, superannuation payments, smartphones and devices.
• We want you and your family to feel well supported when you need it most - as a team member you will have access our 24/7 confidential counselling service, leader support hotline, chaplaincy program and our Mates in Construction program.
• Our Strathpine office has local parking on-site and is in close proximity to public transport networks.
• Flexibility depends on the type of work you do but could include options such as work from home, part time, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

How to Apply

Click on the 'Apply' button below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role.

Please note: applicants will be required to undergo a National Police History Check as part of the recruitment process for this role.

To obtain further details please contact our Careers team at *******@moretonbay.qld.gov.au. 

For more information about City of Moreton Bay and to stay across what's happening in our region, follow us on LinkedIn.