Address
Form of work- Contract
- Part-time
- Local Government
Part-time Service Desk role based at the Sunshine Coast
Your new company
Contract opportunity with local government client based on the Sunshine Coast.
Your new role
2 month contract - PART TIME - 18.25 per week
1st and 2nd level service request resolution (for identified service request types) combined with also providing front line customer support for requests received via the Service Desk.
- Provide front-line customer service, support, and advice - first and some second level service request resolution
- Assist with provisioning of user access, permissions
- Manage onboarding and offboarding access
- Support and maintain the Service Desk telephone support line and outlook inbox ensuring that all requests are attended to within the agreed service levels.
- Manage and maintain the Service Desk application ensuring data is up to date and accurate, and the system is configured appropriately.
- Pro-actively identify call trends and escalate potential issues that may arise from customer requests
- Ensure frequently asked questions, work instructions and support documentation are
What you'll need to succeed
- Relevant IT Qualification
- Relevant experience in the ICT industry, preferably IT Service Desk.
- Strong customer focus, time management and communication skills. With demonstrated ability to trouble shoot problems or know when to escalate.
- 'C' class driver's licence
What you'll get in return
You will enjoy a competitive rates and flexible working conditions.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
