It Service Manager - Jira / Confluence

About the client: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking IT Service Manager - Jira / Confluence to join their busy team for a 12 month temporary assignment. About the role: As IT Service Manager - Jira / Confluence, you will deliver IT Service Management practices such as Release Management, Change Enablement, Problem Management etc. on behalf of the Agency ICT Services Branch. In addition, you will:Identify, document and categorise practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.Engage with technical owners and stakeholders, and facilitate relevant forums to enable efficient resolution of practise work items to effective business outcomes.Report on practice operations and performance.Identify, develop, and implement continuous improvements to practice capability, maturity, and performance.Engage with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc. About you: The successful candidate will…
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