It Support Analyst

IT Support Analyst

Who are Qudos Bank?
At Qudos Bank we strive to be to be the bank our customers value the most. We believe in doing the right thing for our customers and community, and in the power of people coming together to pursue financial freedom.

We started as Qantas Credit Union, more than 60 years ago. We may go by a different name compared to when we began in 1959, but there is one thing that has never changed - our owners. As a customer-owned bank, we do things a little differently. Right from the beginning, we've put our customers front and centre making sure that everything we do directly benefits them.

What's the opportunity?

We currently have an exciting opportunity for a passionate and customer-focused IT Support Analyst to join the Technology Operations team.

This Level 1 / 2 role is critical in supporting the organisation in delivering quality and 'in time' service to ensure systems are available to support staff and customers 24/7.

The IT Support Analyst is responsible for being the front line of the Service Desk and first responding to incidents. In this role you will be responsible for executing routine procedures such as User Access Management, Software Application installation, Core Banking, Business Application Support as well as completing hardware provisioning and troubleshooting where required.

Travel may be required within the Qudos Bank branch network as necessary, as well as after hours and weekend work to support the Branch and Contract Centre

What will I be doing?

This role will be ideal if you thrive in a fast-paced, customer-focused environment. The key to your success will be to maintain high attention to detail under pressure, strong communication skills and the ability to liaise with key internal and external stakeholders.
Key duties include;

Technical Support and Incident Management: Provide frontline support for banking and business applications, ensuring timely incident resolution and participation in disaster recovery efforts. As well as complete hardware provisioning and troubleshooting where required.

Routine Maintenance and Controls: Execute routine tasks, conduct testing for system changes, and develop test plans while ensuring adherence to established procedures.

Change Management and Collaboration: Follow approved change processes, identify potential issues, and collaborate with project teams to support seamless transitions.

Documentation and Continuous Improvement: Maintain system documentation and contribute to continuous improvement initiatives by addressing defects and suggesting enhancements.

What you will bring:
- Previous experience in a level 1 support role
- Strong understanding of change management processes and testing methodologies.
- Ability to work effectively in a fast-paced environment and handle competing priorities.
- Availability to work after hours and weekends as needed.
- A valid NSW Drivers License
Even better if
- Knowledge and experience working within a financial services organisation highly desired

What is it like to work with us?

Our HQ is in Mascot where you'll receive discounted on-site parking, HQ based roles work on a hybrid model. Hybrid for us is 3 days a week onsite.

At Qudos Bank we live and breathe our values. These values are the foundations of how we recruit great people, make decisions, perform our roles and interact with each other and our customers, this is our "Qudos Way".

Find out more about The Qudos Difference at https://www.qudosbank.com.au/about-us/who-we-are/the-qudos-difference/

You will also receive lots of other fun perks including additional leave options, such as:
- Career Development; access to learning platforms, study leave and various training opportunities.
- New parent support leave, 14 weeks for primary carer with supperannuation for up to 52 weeks.
- Fitness Passport Program and Onsite Gym.
- Mental health support services
- Birthday day off!
- Wellbeing initiatives; including wellbeing grants, skin checks, health checks and more!

We welcome and encourage individuals from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander communities, individuals from various cultural backgrounds, and those with disabilities. Our goal is to mirror the rich diversity of our communities. We are dedicated to ensuring a positive, barrier-free recruitment process and fostering a supportive workplace environment.

If you need any adjustments to support you with your application, just let us know now by emailing in advance. Ways in which we can adjust your interview or application include, phone calls instead of videos, we can accept applications in alternative formats, we can share questions or context in advance of your call, additional time in the interview etc. Just let us know what support you need.