It Support Analyst

About Sustainable Salons 

Sustainable Salons are on a mission to make sustainability reality. Their goal is to inspire hair and beauty salons to not only thrive in their businesses but also reduce their environmental impact. Sustainable Salons support a community of member salons by offering innovative, technology-enabled solutions that not only minimise waste but also attract and nurture customer loyalty.

About the role 

Working as part of a small team and reporting directly to IT Services Manager, The Support Analyst will act as the routine contact point responding to a broad range of service requests for IT support and administration by providing information to fulfil requests or enable resolution. 

This will involve:

• IT Service desk function – desktop support, user account administration, user support,  liaising with suppliers and creating/ maintaining technical related documentation. 
• Security Administration & GRC – Investigating minor security breaches, assisting users in defining their access rights, maintaining agreed security records and documentation. 
• Assisting with applications support and network support

About the ideal candidate

• A minimum of 2 to 4 years of experience in end user service & support 
• ITIL Foundation level certified or sound understanding and experience of ITSM practices.
• The ability to communicate and collaborate with technical and non-technical audiences to establish requirements and ensure that these requirements are satisfied. 
• Experience with ensuring service is provided to customers during critical periods. 
• A history of looking for ways to add value beyond customers immediate requests 

Perks and benefits:

• Work from home 
• Supportive manager and team
• Monthly technology allowance
• Work for a company making a sustainable impact within the hair and beauty sector.

Are you interested in joining the Sustainable Salons team?

If you feel you have the skills and experience described above and would be keen to put your expertise to a good cause, apply today!

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