It Support Analyst

Job Description :
About us:
At Knight Frank we’re passionate about property, but it takes more than passion to make us the world’s most successful privately-owned property agency and consultancy.
With a 125-year heritage, we are part of a global property powerhouse dedicated to providing our clients the best advice across commercial and residential property transactional and advisory services.
We champion a diverse and inclusive workplace, where people are encouraged to bring their whole selves to work and are proud to be the real estate industry’s first WORK180 endorsed employer.
The role
Knight Frank Australia are looking for an IT Support Analyst to provide various levels of support for KF IT & wider business.
You will be required to call upon your relationship management skills to proactively manage and respond to incidents and service requests from the end user.
We are looking for someone with great understanding of customer serviceability and technical understanding.
Key responsibilities:

• Be the first point of contact for IT related incidents, problems or issues

• Assist with root cause analysis following major service outages.

• Actively contribute to IT projects, owning tasks or work packages assigned.

• Identification and implementation of permanent solutions and processes to improve National Service Delivery

• Accurate recording of details for all incidents and service requests

• Deliver high levels of customer service within all interactions

• Provide central point of contact for all IT related issues, incidents or problems

Who are we looking for?

• Minimum 2+ years' experience providing hands-on support in a Windows-centric environment

• Solid understanding of ITIL methodology and IT Ticketing Systems, i.e. Service Desk Plus

• Strong understanding of the Microsoft office apps - Word, Excel, PowerPoint, OneDrive & Teams

• Strong working knowledge in Microsoft 365 including managing users in Active Directory and Exchange Online

• Exceptional knowledge and experience with computer hardware, mobile devices (IOS & Android) videoconferencing, printers and peripherals.

• Strong written communication and presentation skills

• Must be customer service focused

• Attention to detail

• Ability to work autonomously.

What’s in it for you?

• Competitive remuneration package

• Flexible working arrangements designed to suit individual circumstances and family needs

• A generous 16-week parental scheme (including superannuation) for primary carers

• Birthday and study leave

• Two Wellness Days to allow you to focus on your own physical and or mental wellbeing

• A workplace where you can purchase additional leave so you can take that extra break with family or friends

• We applaud your need to give back to the community and give you 2 paid volunteer days each year to support one of our-affiliated charities

• Because life can throw the unexpected at us, we help subsidise private health insurance excess, if you or an immediate family member requires hospitalisation

Join a team where individual uniqueness is celebrated, contribution is rewarded, and voices are respected and heard. A place where everyone has the chance to perform at their best.
Not the perfect fit? Apply anyway. You might have something we didn’t realise we needed!
Applicants with Australian working rights need only apply. No Agencies please.
Please note, if you are successful in securing a role, you will be subject to police checks as part of our standard recruitment process