It Support Engineer

We seek technically proficient candidates with outstanding interpersonal skills for the IT support position. IT Support Engineers troubleshoot technical issues, provide prompt customer feedback, and perform other related duties. Additionally, IT Support Engineers must communicate directly with customers and create written documentation, necessitating excellent written and verbal communication abilities.

Responsibilities:

• Engage directly with customers to address technical concerns, provide solutions, and facilitate the roll-out of new applications.
• Offer daily technical support for end user PC, Windows, and associated applications both onsite and remotely.
• Install, update, and upgrade computer software, hardware, and systems. Assist with software/server, file, and email backup and migrations.
• Collaborate with network and systems engineers on activities related to changes, updates, and upgrades.
• Promptly respond to service issues and requests, while documenting processes and performing diagnostic tests.

Technical Support Requirements:

• Bachelor's degrees in computer science, information technology, or similar fields.
• Fundamental knowledge of common operating systems such as Windows, macOS, and Linux.
• Solid understanding of networking basics including TCP/IP protocols, LAN, WAN, VPN, with the ability to configure network devices and resolve network issues.
• Basic skills in server management, encompassing installation, configuration, and maintenance of server operating systems and services such as Active Directory, DNS, DHCP, etc.
• Proficiency in supporting common office applications such as the Microsoft Office suite, email clients, etc., and resolving related issues.
• Familiarity with computer hardware components including CPU, memory, hard drives, network cards, etc., coupled with the ability to troubleshoot and maintain hardware.
• Understanding of basic network security principles and best practices, with the capability to identify and respond to common security threats.
• Competence in remote support tools and help desk software, facilitating remote assistance to users for technical problem resolution.
• Strong problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent interpersonal skills and adeptness in written and verbal communication.
• Team-oriented mindset, thriving in a dynamic and fast-paced team environment.