AddressAbout Us
Smartpay is one of Australasia’s largest EFTPOS Payments providers, operating across Australia and New Zealand. We pride ourselves on providing a second to none customer service experience and work hard to ensure we bring the latest technology in EFTPOS and Payments technology to our customers.
Smartpay’s mission is to provide industry-leading, world-class customer service and therefore we seek the best people to serve our customers. We act with integrity, care about our customers and each other, and always seek opportunities to grow as individuals and as an organisation. We are immensely proud of our culture - from the moment you step through our doors, you’ll feel welcome and a part of our journey.
About the Role
As Desktop Support Engineer you will be responsible for ensuring the seamless delivery of Smartpay’s IT infrastructure. You will be the go-to contact in our Sydney office and support our Auckland-based team remotely.
The key responsibilities in this role include:
- Providing expert technical support to users in a timely manner
- Oversee the management and maintenance of IT infrastructure
- Manage and prioritise incoming support tickets
- Liaise with vendors for hardware and software procurement
- Contribute to the planning and implementation of IT projects
- Develop and conduct training programs for users
The Desktop Support Engineer role is based full-time in our modern Sydney CBD office.
About You
You are personable with a can-do attitude, owning the support function in our Sydney office. In addition, you will possess the following attributes:
- 4+ years of experience in a help desk or technical support role
- In-depth knowledge of IT systems, hardware, software, and networks
- Strong communication and interpersonal skills
- Excellent troubleshooting and problem-solving skills
- Bachelor’s degree in computer science, information technology (desirable)
