It Support Help Desk

GET TO KNOW ALTIUS  
  
Altius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives displaced by injury. Since then, we’ve branched out to cover three tiers of services including Workplace Services, People and Employee Services, and Disability Services – still driven by a single goal: to elevate the wellbeing of people, workplaces and communities across Australia. 
  
With our team of over 700 healthcare professionals offering a suite of holistic, evidence-based, health advice and therapy services, our mission is to be the Australian market leader in supporting people on their wellbeing journey. 
 
 
YOUR NEW ROLE
 
This is a full-time permanent opportunity, based in our Subiaco office, with parking on-site
In this role, you will:

• Manage, configure and troubleshoot a range of IT related systems such as laptops, tablets, mobile phones, servers, security systems and VoIP phone systems.
• Provide onsite and remote support & troubleshooting to team members.
• Application and hardware configuration, deployment and troubleshooting.
• Hardware and software asset management.
• Setting up accounts and onboarding new team members.
• Repairing and replacing equipment as necessary.
• Management of support tickets via an online system, including comprehensive note taking, prompt issue responses, and owning issues to closure.
• Effectively identify and escalate complex technical issues to the IT Manager or Network Engineer for resolution (Level 3 tickets)

 
WHAT YOU NEED TO JOIN US?  

• Minimum of two years of helpdesk experience required
• Degree in Computer Science or a related IT field or equivalent, or active enrolment in such a program is preferred.
• Experience in M365 administration and strong knowledge of Active Directory, Exchange Online, SharePoint, Teams and OneDrive for Business is essential.
• Good knowledge of network systems is required and Experience with Cisco Meraki is desirable.
• Ability to communicate highly technical information as necessary to both technical and nontechnical personnel.
• Excellent problem solving, analytical, and verbal and written communication skills in the everyday environment.
• Demonstrated customer service orientation and “assume positive intent” philosophy.
• Ability to assist remote users to explain and resolve issues using remote control technologies, and via explanations of the steps end users need to take to resolve and/or prevent issues.

 
WHY YOU WILL LOVE WORKING WITH US? 
  
Unleash your potential:  

• You will join a market leader with over 20 years’ experience of supporting people on their wellbeing journey   
• Take control of your career development and progression pathway! 
• Support and training to empower you to manage your caseload effectively 
• Above award salary, generous bonus scheme, benefits, annual salary review. 
• Leadership training, mentoring, and guidance offered to reach your goals. 

A place to be you:  

• You will join a team-orientated culture where we value Individuality and recognize your unique skills and contributions. 
• Large & supportive team - corporate and social events! 
• At Altius, you are welcomed to join our D&I committee, which was set up to champion diversity and inclusion. 
• We support you to acknowledge culturally significant days or events by accessing 3 days of Cultural Leave per annum. 

Holistic wellbeing: 

• Flexible Working Arrangements – WFH options with flexible hours so you can find a rhythm that works for you! 
• Genuine support for your personal wellbeing including access to our AltiusLife in-house wellness app, regular wellness seminars, access to Employee Assistance Program (EAP). 
• Purchase up to 2 weeks additional leave & paid parental benefits. 
• You will get the latest technology including a Surface Pro and a smartphone  

  

HOW TO APPLY 
 
If Altius sounds like a place to be you click ‘Apply Now’.  

If you would like to have a confidential conversation before applying or if you’re interested in a career with Altius but this role is not right for you, please call  Natalia Dmochowska on 0450 949 ***, email: ***********@altius-group.com.au or reach out on Linked In: https://www.linkedin.com/in/natalia-dmochowska/. 
 
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant
 
Altius Group is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.