AddressWe are an IT consulting company based in Warriewood, NSW. We have been successfully operating and servicing businesses for the last 18 years.
Our mindset is people first, whether it is our valuable employees or customers. We focus on providing a great work life so that you can enjoy work and see growth.
About the role: (IT Technician/Technical Support)
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software. Work in a team-based environment and be a part of growing company.
Skills and Experience that are ESSENTIAL for this role:
- Minimum 2 years industry experience working in a Help Desk or similar environment.
- Ability to multi-task, good verbal and written skills -clear communication skills.
- Excellent knowledge on Microsoft Windows all versions -Important
- Good experience with Microsoft Server Software all versions.
- Good knowledge Hosted Exchange, Microsoft 365 & E-mail migration and management. -Important
- AWS, Azure
- Sales ability to sell solutions.
- Microsoft Active Directories
- Onsite support for businesses
- Server Builds
- VoIP
- Networking
- Diagnostics
- Proactive problem-solving mindset, and attention to detail- IMPORTANT
- Managed IT services
- Remote technical support -Important
- Customer service
Other information:
*Bachelor's degree in IT would be highly regarded
*We require you to have your own car.
*Hours are from 9:00 am to 5:30 pm Monday to Friday.
Benefits and Perks:
This role is suitable for an experienced IT Support Helpdesk, who is looking to work with dynamic and growing company. If you are looking for a change in job scenery, this could be the ideal position for you. Relaxed work life, but customer orientated approach always. This is a role that can help you really take control of key accounts and grow the business.
Job Type: Full-time
