AddressAt Lucid Multi Cloud (LMC2), we're redefining multi-cloud hosting by blending the power of existing and innovative technologies. Focusing on virtualisation, automation, integration, and orchestration, we offer a comprehensive suite of IaaS, PaaS, DaaS, and BaaS solutions backed by our robust Managed Services program.
Role Overview:
LMC is looking for an IT Helpdesk Support to join our Managed Services Team. As an IT Helpdesk Support, you will be the first point of contact for our clients, providing exceptional technical support and ensuring the smooth operation of their IT systems. This role is ideal for someone looking to start a career in IT or expand their existing knowledge and skills in a dynamic and supportive environment.
What We Offer:
- A supportive and collaborative work environment.
- Opportunities to learn and grow beyond the typical helpdesk role.
- Hands-on experience with diverse IT systems and technologies.
Responsibilities:
- Be the first point of contact for our clients, providing top-notch technical support.
- Troubleshoot and resolve a variety of IT issues.
- Maintain accurate records of support activities.
- Assist with system maintenance, updates, and deployments.
- Educate clients on best practices for IT security and usage.
- Accurately track and enter time spent on client issues for billing purposes.
What We're Looking For:
- Experienced in a helpdesk environment is preferred.
- Must have experience in a customer service role.
- Must have strong communication and problem-solving skills.
- Must have a proactive attitude and willingness to learn and adapt to new technologies and processes.
- Basic IT knowledge of Microsoft, Windows, Macs, networks and applications.
- Relevant IT certifications are a plus, but not required.
If you're ready to jumpstart your IT career and gain valuable experience, apply now to join the Lucid Multi Cloud team!
We can't wait to meet you.
Lucid Multi Cloud is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
