Address Who are we?
Founded in 1993, Localsearch takes pride in being one of Australia’s largest digital marketing providers, offering support to over 300,000 local businesses nationwide. Our expansive Sales Team and dedicated Head Office staff extend our reach to assist clients wherever they are. At Localsearch, we encourage an environment of collaboration, trust, and inspiration to ensure our customers are accessing a range of digital tools to support their business in the evolving digital space.
Where are we headed?
Our vision is to be a key support for Aussie businesses providing leading digital solutions throughout Australia. We are committed to advancing our national presence as we embark on our journey of national expansion through 2024. All whilst upholding our core purpose: to provide hassle-free, affordable yet effective digital marketing solutions to help businesses grow. Bringing calm to the chaos of digital marketing.
What will you do?
This position is responsible for triage, support, and troubleshooting IT issues for staff, sales consultants, and clients with the IT & DevOps team.
Providing Level 1 technical support to end users, both face-to-face and remotely
Installing, maintaining, and upgrading hardware, operating systems, and software for end users
Provisioning and supporting clients cloud services (e.g., Microsoft 365, Google Workspace)
Diagnosing and resolving technical issues with a quality outcome
When knowledge is exhausted, escalate issues to the relevant team member or IT team
Assisting with access to network, print and file services, and electronic mail
Ensuring Service Level Agreements, KPIs, and qualitative requirements are met
IT troubleshooting skills
Evidencing support engagement via CRM tasks and ITSM tickets
Consistent configuration via the use of MDM and adherence to set procedures
Other activities as required
Who are you & what will you bring?
Hands-on experience or aptitude in supporting hardware and client operating systems.
Hands-on experience or aptitude in supporting a variety of bespoke and off-the-shelf applications.
Strong understanding of DNS & internet domain management including transfers.
Demonstrated problem-solving ability.
Knowledge or experience with back-office technologies will be advantageous: Apple, OSX, Microsoft 365, Active Directory, telephony, and Adobe Creative Cloud.
Knowledge or experience with client-facing technologies will be advantageous: DNS, SMTP, IMAP, mainstream email clients, cPanel, and internet domains.
Strong orientation towards exceptional customer service.
High level of interpersonal skills, with a proven ability to build rapport and develop and maintain relationships across the organisation.
Excellent verbal and face-to-face communication and presentation skills.
Keen attention to detail.
Why it’s great to work with us!
Amazing employee benefits – paid parental leave, free car parking, discounted local gym memberships, in-house café with barista made coffee, employee referral program, 24/7 access to online retail discounts, tenure & birthday rewards, and that’s just to name a few…
Great location – we’re directly opposite Robina Town Centre, easily attend to errands, grab a bite, or go shopping, all on your lunch break!
Culture is important to us – we celebrate success with a company-wide annual conference. We support our staff with recognition programmes to show extra appreciation for high performers, those that show great customer service, and for embracing our company values and culture.
Flexibility – a good work-life balance is vital for engaged employees, which is why we offer flexible working arrangements.
Stimulating work environment – our colleagues come from all walks of life and bring unique skills and experience to our environment. We love to have fun, connect, and genuinely enjoy coming to work!
Establish your career – with access to development initiatives such as our internal Mentoring Program and on-the-job training, we can help you forge a meaningful career pathway. We support professional and personal growth and are committed to providing our employees with every opportunity to succeed.
Wellbeing – we value the health and wellbeing of our team members, with a wellbeing program focused on physical, mental, financial, and community initiatives.
APPLY NOW!
At Localsearch we are committed to providing an inclusive workplace and are proud to be an equal-opportunity employer. We celebrate, support, and thrive on diversity. We seek to recruit, develop, and retain the most talented people based on merit, competence, and performance. Our goal is to represent, at all job levels, the clients we serve.
