AddressEldercare is a leading not-for-profit aged care provider in South Australia with 1800 employees. Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care.
About the role:
- Full Time 12 month contract
- Located in Eastwood with onsite undercover parking
- Assist our sites to operate smoothly by providing specialist IT support
The IT Support Officer role provides the first point of contact for all IT Support requests and issues (Level 1 & 2 support). Responsibilities include providing general IT support, problem resolution, triaging of support requests, responding to customers in a timely manner and providing IT advise to all Eldercare staff.
You will utilise your outstanding customer service skills, you will provide a high level of knowledge, support and advice to all desktop and network ICT users across the organisation.
You will support the maintenance, updating and implementation of IT equipment, hardware, software and relevant registers, telephone and security door systems. To ensure an environment of continuous improvement, you will actively contribute to, develop and implement IT policies and procedures.
The role will require being part of an on-call roster providing after-hours support.
To be successful in this role, you will:
- Tertiary qualification (or working towards) in Business Information, Computer Science or a related field and / or an equivalent combination of education, training and work experience.
- Previous experience in a similar IT Role with more than 12 months experience
- Strong analytical, diagnostic and problem-solving skills, both hardware and software
- Excellent interpersonal and communication skills, with the ability to build relationships with internal stakeholders
- Experience in delivering strong and responsive customer service in IT
- Willingness to travel to our sites as required
If you want to join our inspiring team, we can offer you:
- Attractive staff benefits such as salary sacrificing
- An opportunity to contribute to the care and quality of life for our residents
- Great team environment with variety in the role
- Ongoing professional development in a caring environment
Eldercare encourages you to apply if you are a committed and results-driven individual who is passionate about delivering high-quality outcomes whilst modelling the behaviours underpinning Eldercare's values of respect, accountability and connection.
To view the Job and Person Specification for this role please click here
Please email Richard Tyerman, Team Leader Infrastructure/Helpdesk, at ***************@eldercare.net.au to learn more about this opportunity.
Applications close 9am Monday 1st July, 2024. We will be reviewing applications as they are received and will act quickly to secure the right person.
To work for Eldercare, you are required to have a police clearance valid for working in aged care (unsupervised contact with vulnerable people) and the clearance needs to be less than 12 months since date of issue.
As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to:
- Be vaccinated against seasonal influenza by no later than 1 June each year
- Be vaccinated against COVID-19 as per current ATAGI guidelines
Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive.
Eldercare welcomes and respects the diversity that our residents, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.
Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, staff and volunteers to ensure they feel included and safe.
Eldercare encourages respectful relationships and does not accept any form of gender‑based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.
All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.
Eldercare is proud to provide a smoke-free environment across all sites.
