It Support Officer

Job Description: 

The Belouis Group is seeking a full time IT Support Officer. Our ideal candidate will operate independently and come up with solutions to the problems faced by our end users. A pro-active attitude towards designing and implementing improvement to the current infrastructure, security measures and application landscape will be highly regarded.

Responsibilities: 

The Role

• Full-time
• Monday to Friday - 9am to 5pm
• Sporadic afterhours support may be required.
• You will report directly to the IT Manager 
• Exceptional organisational and communication skills
• A proven ability to work under pressure and tight deadlines.

Your responsibilities will include:

• Helpdesk support
• Onsite support
• General IT support
• Phone support.
• Setup, configuration, onboarding and offboarding staff members
• Setup and configure printers, routers, switches, and other network devices.
• Mapping out endpoints (location, switch ports, Static IPs, etc.)
• Create and maintain best practice documentation, knowledge bases, SOPs, and manuals for end users.
• Assist IT Manager with implementation of industry standard cyber security measures.

Required:

• Proven ability to problem-solve and diagnose.
• Experience with Windows
• Excellent phone / verbal manner
• Multi-tasking ability
• Be able to work successfully both independently and as part of a team.

Highly beneficial:

• Experience with MS Entra, Intune, or willingness to learn.
• Experience with RMM software (e.g. NinjaRMM) and scripting in PowerShell, or willingness to learn.
• Experience with WordPress / Elementor, or willingness to learn.
• Experience with enterprise editions of password managers, EDRs, Network storage solutions, Identity management, or willingness to learn.