It Support / Technical Specialist

• Help Desk technician / Tech support / Technical specialist
• Supportive team with growth opportunities
• Fun, energetic, company of tech enthusiasts!
• Hybrid working environment with some WFH days available

This is a fantastic opportunity working alongside a team of driven IT specialists. If you have proven experience in Desktop and IT administration and you're looking for an opportunity to demonstrate your real-world experience this could be just the role to get you going.

The role will include:

• Remote & Onsite Technical Support:for our clients
• Customer Hardware & Software Implementation and ongoing management:
• Customer and Relationship Management
• Responding to inbound IT phone/email enquiries

Our Business:

Is to deliver and maintain robust technology platforms that our Small to Medium size business customers can’t live without. Staying relevant in this competitive space means keeping things fresh. So we’re always learning and everybody in the team shares their knowledge. So check your ego at the door! Questions are welcome and encouraged in a working environment that thrives on learning new skills.

You Are:

• Insatiably curious about technology.
• You value learning and therefore consume knowledge as much as you share it.
• Maybe you have IT qualifications, maybe you don’t, but you have solid IT experience
• Excellent depth of understanding of the IT industry and products
• Experience working with I.T. products and solutions
• And you really care about doing right by your customer and your team.
• Outstanding communication skills and enjoy talking with customers
• Confidence (not arrogance!)
• Excellent written communication skills
• Flexibility; help the team and put your customers first
• Able to work from our office in Blackburn
• Have full Australian working rights

Required Technical skills include:

• min 3years in a technical support environment
• working with IT products and solutions:
• Server/Desktop/hardware
• Server and workstation operating systems
• Cloud technologies (m365, google apps, Azure)

And you get:

In return for demonstrating outstanding technical and customer service and throwing yourself all into our learning environment we’ll continue to coach you and grow your technical capability. We will even entertain you and your significant others when we share successes, which is quite often.

As a growing business every role we have provides outstanding opportunities for career development and diversity - something that we embrace, encourage and support.

 Work in a hybrid environment with the ability to work from home 2 days per week.

If this sounds like you - apply now by sending your Resume we are interviewing immediately and chatting to people as they apply!