AddressAbout our Company
With more than 100 Leading Edge Computer stores nationally we are one of the largest specialised independent IT Resellers in Australia. Each store is independently owned assuring the highest levels of customer service and technical excellence because "the person who owns the store runs the store" and is dedicated to satisfying our customers’ needs.
About the role
Are you an experienced IT Technician and want to work with a locally owned business? If so, we want to hear from you!
Our IT team in Sale is seeking an experienced, reliable and organised technicians who can work with a range of queries & issues for business and consumer customers, delivered through remote and/or onsite support.
- As the first point of contact, you role is to troubleshoot and problem-solve Level 1 & 2 requests in a timely and professional manner, and escalate any complex issues as required.
- The successful applicant will respond promptly to service issues and other booking requests, ensuring that all inquiries are followed up until completed.
- You'll be providing excellent customer service, whether via telephone, remote login, or in person.
- Common issues such as username and password problems, menu navigation, hardware and software performance, installation issues, and new hardware/cloud setups should be resolved promptly to ensure our clients have little downtime/loss of productivity
The position is permanent and available as full time or part time depending on the right candidate. Structured on-the-job training and mentorship is provided to help ensure your success in the role.
Employee Benefits
- Great work/life balance with no weekend or public holiday work!
- 9am to 5.30pm work hours and no overtime work rostered
- Negotiable start and finish times
- Relaxed and fun work environment
- Professional growth opportunities such as certified training, attending conferences, community engagement activities and networking events
- Company vehicles available for onsite work
Skills and experience
All levels of education and qualification will be considered but ideally, we would prefer a candidate with at least 2 years' experience in IT support
The following skills are essential to be considered:
- Applicants must live locally - this is an on-site technical position
- You must have excellent communication skills for phone, email and face to face support
- You must have prior experience in a similar role
- Excellent problem solving skills for troubleshooting and recommending solutions to clients
- Good organisational/prioritising skills and punctuality - professionalism is key to great customer outcomes
- Knowledge of OSX & MS Windows & Server
- Able to work as part of a team and autonomously
The following skills are preferred but not essential to be considered:
- Server Builds and Maintenance
- Help Desk & ticket management experience
- M365 management/administration
- Experience with remote monitoring systems
- Accredited IT certifications
- 3CX certification and/or experience deploying and managing
Salary is negotiable based on relevant customer and IT knowledge & experience.
Please only apply if you currently live locally to our store, this is not a remote or WFH position.
