It Support Technician

IT Support Technician

• Permanent role 
• Fulltime hours 
• Based in Girraween with onsite parking 

Cordina Group is highly awarded and respected within the food industry, Cordina has built a reputation around partnership, stability, innovation, trust, agility and most importantly, always thinking differently.

Join our vibrant IT team as an On-Site IT Support Technician!

We are seeking for an highly motivated IT Support Technician to fill our newly created role. This role will be a central point of contact for providing comprehensive IT support across our multiple sites. You'll report directly to the Group IT Manager and play a crucial role in our continuous improvement cycle.

What you'll do:

• Be the first point of contact for any IT-related inquiries, incidents, and requests across all locations.
• Troubleshoot and maintain critical production systems like our ERP system, equipment, computers, laptops, scanners, and label printers.
• Collaborate with third-party vendors to solve application and hardware issues.
• Manage equipment registers for accurate record-keeping.
• Provide exceptional technical support to onsite and remote staff via phone, email, and in-person assistance.
• Conduct regular physical checks of hardware and software to ensure optimal functionality.
• Champion excellent internal customer service and prioritise user satisfaction.
• Effectively liaise with internal and external stakeholders to resolve IT challenges, including non-standard equipment.
• Support industrial equipment software requirements.

We're looking for someone with:

• 3+ years of experience in an IT Help Desk/Desktop.
• A passion for technology and problem-solving.
• Strong understanding of various operating systems (Windows/Linux), cloud platforms (Azure, AWS, Microsoft), and mobile device platforms.
• Solid grasp of Service Level Agreements (SLAs).
• Proven experience supporting industrial equipment software.
• Sharp analytical and administrative skills.
• Exceptional communication skills with a talent for clear explanations and data analysis.
• A commitment to continuous learning and adaptability to emerging technologies.
• SQL and data warehousing knowledge (desired).
• In-depth understanding of network administration (TCP/IP, DNS, DHCP, VLANs).

You are:

• Highly organised and adept at multitasking.
• Proactive, self-motivated, and resourceful with the drive to see solutions through.
• Flexible, resilient, and a can-do attitude with a focus on self-sufficiency.
• Willing to work flexible hours as needed to support the team.

Bonus points if you have:

• Knowledge of SCADA, PLC boards, and CCTV cameras.

We offer a dynamic work environment, competitive compensation, and opportunities for professional growth. We encourage you to apply if you're a passionate IT professional who thrives in a collaborative setting!