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Form of workIn 1987, Red Bull introduced an entirely new product that not only created a new category, Energy Drinks, but has also been at the forefront ever since. With a global workforce exceeding 15,000 employees across 175 countries, Red Bull sells over 11 billion cans annually. Join the World of Red Bull, where your talent and passion find a platform to thrive, enabling personal growth and the opportunity to make a meaningful impact.
The IT Support Technician is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and Red Bull Australia’s office IT equipment.
Responsibilities:
- Ensures professional end-user IT onboarding (leveraging and contributing global standards).
- Organizes/provides day-to-day IT support by diagnosing and troubleshooting hardware and software issues, ensuring timely and effective resolutions.
- Administer, configure, and maintain servers, networks, and other IT systems.
- Implement system upgrades, patches, and updates in coordination with the IT Manager and Regional IT team.
- Ensures an up-to-date and accurate IT asset inventory within Red Bull standards/tools.
- Coordinates end-user device roll out as well as device replacement cycles for client computing hardware incl. peripherals (e.g. screens, head-sets) and mobile devices.
- Coordinates the RMA process for client computing and/or backend-hardware components.
- Organizes needed IT facilities and Red Bull IT standards for State offices.
Experience Required:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Motivated, self-starter with a strong work ethic.
- Customer focused approach.
- Excellent English communication skills, both verbal and written.
- Passionate about technology
Why work with Red Bull?
At Red Bull, our mission of Giving Wings to People and Their Ideas extends to our employees. We believe in giving you the freedom to work on what truly matters to you, in a way that suits your individual style. We are committed to supporting your professional growth, helping you become a master in your field. Expect enriching job experiences, ongoing coaching, and ample opportunities for personal and career development.
We understand that each employee is unique, with evolving needs and priorities. That's why we go the extra mile to support you. Enjoy additional leave to pursue your passions, a dedicated health and wellbeing allowance, gender-neutral paid parental leave, and the continuation of superannuation and long service leave during unpaid parental leave.
How to apply:
If this opportunity has sparked your energy, we can't wait to hear from you! Applications close when the role is filled. We look forward to receiving your CV and covering letter!
Please note: Only permanent residents or Australian citizens will be considered at this stage of recruitment.
