It Systems Administrator

The Systems Administrator role is responsible for ensuring the delivery and support of Information Communication Technology (ICT) Services and providing customer service and technical assistance to and educational institute staff and students.

Responsibilities:

ICT Operations and Customer Support

• Timely response and resolution of service issues and ensure service level agreements are met.
• Support and manage back office infrastructure to ensure availability of critical systems.
• Assist internal ICT support teams in the resolution of Incidents and completion of Service Requests.
• Where required; install, support and maintain ICT Infrastructure for staff and students.
• Perform account administration of staff and students and regular system maintenance, health checks and upgrades.
• Administration and maintenance of onsite ICT assets
• Escalate high impacting service issues to relevant stakeholders.
• Identify trends and advise ICT management team of recurring service issues.
• Assist in the implementation of ICT migrations and integration assets as required

Occasional out of hours support and project work will be required

Essential

• Tertiary qualifications or demonstrated experience at a similar level, in providing service desk or similar support to ICT users.
• Minimum 3 years’ experience in a similar role
• Demonstrated experience in supporting and administering Microsoft infrastructure;
  • Windows AD, Windows Server, ADFS, Distributed File Services, SQL Servers, Remote Desktop Servers, System Centre services, Office 365, System Centre, MS Intune, Exchange
• Experience with PowerShell scripting and maintenance.
• Experience supporting and administering OneLogin Single Sign On, Citrix and VMware.
• Exposure to monitoring platforms, New Relic, Data dog, Nagios or similar.
• Strong commitment to client-focused operations and working within a collaborative team environment.
• Excellent organisational skills with attention to detail and a proven ability to work within tight timeframes, manage priorities and meet deadlines.
• Excellent written and oral communication skills, with a predilection for the production and maintenance of high quality documentation.
• Excellent trouble-shooting and problem resolution skills
• Experience in ITIL Service, Change and Incident Management processes. ITIL foundation qualifications preferred.

Current knowledge of IT standards and emerging technologies

Desirable

• Experience with Cisco/Meraki network infrastructure (Layer 2 Switching).
• Experience and understanding of Cloud technologies:
  • AWS, Azure, CI/CD technologies, Jenkins in particular. CloudFormation, VPC, RDS, IAM, Route53, Cloud watch, Puppet
• Experience with DPM Backup tool or similar Cloud based tools
• Experience with centralised print management system.

Benefits

• Mostly WFH role and business hours support (Occasional out of hours roster)
• 5 weeks leave/Birthday leave

Please apply with word resume submitted.