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SalaryAbout Us
APA is a leading Australian energy infrastructure business. We own and/or manage and operate a diverse, $22 billion portfolio of gas, electricity, solar and wind assets. Consistent with our purpose to strengthen communities through responsible energy, we deliver approximately half of the nation's gas usage and connect Victoria with South Australia, Tasmania with Victoria and New South Wales with Queensland through our investments in electricity transmission assets. We are also one of the largest owners and operators of renewable power generation assets in Australia, with wind and solar projects across the country.
We employ more than 2,200 people across Australia and know that they are the key to our success. We are committed to a diverse and inclusive culture, where all our people feel safe, valued, and trusted to do their best every day.
The Opportunity
We now have an exciting opportunity available for an ITSM Specialist - Change Enablement & Release Manager to join our technology team in Melbourne, Sydney, Brisbane or Adelaide on permanent full time Basis.
Reporting to Service Operations Manager this role is responsible for the transition of projects/change into live production service or a shared environment via governance compliance reviews. Supporting the IT Service Transition Manager, the role holder will be responsible for managing both project related and operational changes and subsequent releases that will affect or have the potential to affect live services.
Key Responsibilities
- Monitor and review all IT and OT changes daily and drive process hygiene and compliance.
- Support the Change Advisory Board (CAB) process.
- Manage the day-to-day change activities within the Group, ensuring the Change process operates effectively and efficiently with all stakeholders, internal and external.
- Work with service delivery managers and stakeholders within the group to ensure changes are recorded and evaluated, and that authorised changes are planned, prioritised, tested, implemented, documented, and reviewed in a controlled manner
- Assist in the assessment, analysis, planning and design of release packages, including assessment of risk.
- Degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience in a similar role in a complex IT environment.
- ServiceNow: hands on experience from a Process Owner role
- Capability to develop ServiceNow reports/ dashboards.
- Experience working with ServiceNow/ ServiceNow partners on system enhancements and bug fixes.
- Effective communication, negotiation, and stakeholder management skills, with the ability to influence and engage senior executives and key stakeholders.
- About the Team
- Due to growth, there is a rare opportunity to join the Technology Services & Operation (TS&O) team.
- To maintain stable systems and services for the APA business through diligent management of proposed changes to the environment against the current policies, standards, and procedures.
APA is an equal opportunity employer. The safety and sustainability of our people, community and environment is our focus. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.
APA provides you with access to targeted career development programs, competitive remuneration, employee benefits, work-life balance and wellbeing programs. APA also have an inclusive parental leave policy that supports all parents throughout their parenting journey.
Applicants must be eligible to work in Australia to be considered.
Sound like your kind of career? We'd love to hear from you.
Role closes Friday 15th of March. Role Reference number 5859.
PD is available on request by emailing recruitment@apa.com.au quoting reference number above.
