About usCanberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both you and our client are a good match and that we give you every opportunity to succeed.
The OpportunityOur client is seeking an
ITSM Specialist to undertake and assessment of CMDB, help desk and asset management and assist the department in developing a cost-effective business case and project plan for the implementation, automation and rationalisation of ITSM services.All candidates applying for this position must be an Australian Citizen and have a current Baseline Security Clearance.
Key responsibilities include:- Exceptional experience assessing, planning and implementing IT Service Management processes, software and tools to optimise IT Service Delivery and reduce costs.
- Exceptional data analytical, communication and written skills, and the ability to present complex technical concepts and issues to non technical audiences.
- Demonstrable skills in evaluating existing IT performance against best practices and identifying optimization opportunities, along with identifying right fit ITSM services to meet the technological needs cost-effectively.
- Exceptional track record of defining organisational processes and controls designed to deliver ITSM services to meet business objectives efficiently, effectively and reliably.
To be successful in this role, you will need:- ITIL practitioner Certification and knowledge of ITIL governance and control processes and procedures.
- Degree in computer science, information technology management or 5 years experience delivering and managing ITSM systems into Government.
- Working knowledge and experience using
- Basic programming languages like Java, C# and SQL and technologies like cloud computing and DevOps.
Does this sound like a perfect role for you? Interested in hearing more? Give our Recruitment Consultant, Ana a call on 0423 737 010 or an email at Anahita.sablok@canberraconsulting.com.au for a confidential discussion.
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