Junior Administration and Scheduling Assistant

• Are you passionate about making a positive difference in your local community?
• Assist customers to live independently in their home, keeping them safe and connected to their community.

Just Better Care Illawarra & Southern Highlands are currently searching for a Junior Administration and Scheduling Assistant to join our caring and dynamic office team.  The ideal candidate will be someone new to the workforce and have a polite and friendly manner, willingness to have a go and good organisational skills.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

Key Responsibilities:

• Management of reports and compliance requirements as needed
• Collaboration with co-workers and managers to prioritise tasks and meet the needs of internal and external stakeholders
• Provide administrative support to ensure that Just Better Care’s operations are maintained in an effective, up to date and accurate manner such as typing correspondence, reports and other documents, maintain office files, open and distribute the mail, taking minutes at meetings, distributing minutes and coordinate repairs to office equipment.
• Provide receptionist services such as greet and assist visitors, answer phones and direct calls and respond to inquiries.
• Develop and manage customer service schedules, including service planning, confirmation and short notice placements and cancellations
• Prepare and transmit schedules for customer services to support professionals
• Verify allocation of support professional against customer service schedules. 
• Arrange replacement staff to cover sick and annual leave, and their planned or unplanned absences, shift changes and non-compliance to customer services
• Inclusion in the On Call roster (1 weekend every 4 months)

What you will need:

• Proof of Working Rights
• Strong attention to detail 
• Effective written and verbal communication skills
• Excellent time management skills – ability to work effectively, efficiently and accurately and prioritise workloads 
• NDIS Worker Screening Clearance or willingness to obtain
• Previous experience in customer service, with community care or health/aged care experience highly valued

Possible starts with you!