Address
Form of work
SalaryAbout the role
As the Job Scheduling assistant, you will be part of the team that is responsible for taking customer calls and emails, creating work orders, scheduling jobs and ensuring that customer needs are met. The day to day tasks include:
- Receive customer communications to create work quotes and orders
• - Understanding customer requirements to ensure these can clearly be articulated to the service delivery team
• - Schedule service jobs to be undertaken by the service delivery team
• - Identify additional sales opportunities by understanding customer requirements
We currently use Simpro for our job management and scheduling and will provide on the job training in the Simpro modules used by the business.
Key requirements for the role
• - Previous customer service/sales experience in a service business (plumber, electrician etc) - experience in a call centre and talking with customers would be a bonus
• - English as a first language
• - Ability to quickly learn about new systems, skills, products and services with a view to being self-sufficient on a day-to-day basis
• - Trustworthy, reliable and a ‘Can do’ attitude
• - Attention to detail
• - Enjoys working as part of a team
Our offer to you
• - Work with a growing well recognised and trusted business
• - Ongoing training and support
• - A young vibrant team with a great culture
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 10 March 2024
- Expected salary: $25 - $30 per hour
