Junior Client Manager, Australia

What you will do:  

• Support the client management team to execute a regular programme of client check-ins and manage assigned clients to ensure maximum client retention rates through administrative, and occasionally direct, client management against set target.
• Execute an effective onboarding programme for new clients where needed.
• Work closely with the Client Manager, Australia and Group Head of Clients on client engagement and strategy where needed.
• Be the go-to person to take on clients for a short period of time in case of leave, departure and any other unforeseen circumstances in coordination with the Client Manager, Australia.
• Maintain the company CRM, client and PR database to the highest standard about client activities and PR / Corporate information.
• Ensure instant and timely communication with clients across a variety of channels (phone, email etc.) where needed.
• Identify customers’ needs and wants in terms of the Telum product.
• Ensure clients are aware of Telum’s features & functionality.
• Have responsibility for an ongoing client training programme and undertake client trainings.
• Assist with developing an ongoing client event series.
• Examine client usage data to maintain and grow existing accounts.
• Build long-term relationships with key clients and the PR industry in order to build and maintain existing accounts.
• Work with the Customer Support team to ensure quality of all client interactions.
• Occasionally work on the customer service platform to better understand the client experience.