AddressAbout the opportunity:
In the Marketing Automation Specialist/Consultant position you will be learning the ins and outs of Salesforce’s Marketing Cloud solutions. While there is a focus on Account Engagement, it’s a plus if you do have experience in Salesforce Marketing Cloud Engagement too and are not shy of getting your hands onto new product releases. Your role will be supporting the Senior Consultants and Project Managers with the implementation of the Marketing Automation software for our clients. This will include learning the technical setup of the system as well as receiving client briefs for asset (email templates, landing pages & forms) builds and liaising with the designer & developer to get these assets built for the client, along with campaign and automation built support during the implementation phase.
You will also be working with a range of different clients from different industries to support these on a day to day basis with their questions around building Marketing Automation campaigns using Marketing Cloud Account Engagement features.
A fast paced environment with lots of exposure to a range of different clients, this is a great and rewarding opportunity for you if you have just started your career in Marketing Automation with lots of opportunities to learn, grow and get certified in Salesforce.
What you’ll do:
- Support implementations of Account Engagement and/or Marketing Cloud
- Support and document during requirements gathering workshops
- Support facilitation of discovery workshops
- Help train clients in Marketing Cloud Account Engagement and Marketing Cloud
- Marketing Cloud Account Engagement account config and setup, including the Salesforce connector
- Build emails, campaigns, lists, journeys, automations, forms, landing pages, data extensions
- Project management for small projects
- Support in facilitating the development of a CRM Marketing strategy and roadmap, primarily to enable lifecycle journey automation and drive repeat use for customers and partners
- Strategies including brand campaigns, ABM, communications, events, retention etc
- Implement Test & Learn processes across CRM engagement and retention initiatives to optimise campaign performance
- Work with I.T and Business Systems teams to plan and facilitate platform integration (CMS, CRM, social etc)
- Campaign reporting and providing insights and recommendations to drive engagement, growth and retention You will create and manage insight led digital campaigns and customer experiences, reporting on metrics to the business.
- Test, measure and optimise digital assets and campaigns with methods such as A/B testing, health checks and post campaign analysis
- Optimise Marketing Automation and campaign management processes through email, content, and digital media campaigns
- Continuous Learning: Stay updated with the latest developments in Salesforce Marketing Cloud, ensuring that clients are informed about new features and best practices.
What we need from you:
- Bachelor's degree in Marketing, Business, or a related field.
- 1-2 years of hands-on experience with Marketing Cloud Engagement or Account Engagement - experience in both is a plus
- Experience with email marketing, driving digital marketing strategy and digital customer experience and engagement strategies
- B2B and/or B2C brand marketing experience in Australia and experience working with long customer buyer cycles are a plus
- HTML/CSS/AMPscript/SQL skills are a plus
- Ability to deliver and manage multiple campaigns within a fast paced environment
- Analytical skills, understanding and reporting digital metrics to business stakeholders and clients
- Excellent communication and client-facing skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Strong attention to detail and problem solving skills
- Thrive in a dynamic, agile, fast-paced, and highly-fluid environment
- Technology and AI affin
- A team player who loves to collaborate
- An understanding of databases and data structure principles
Preferred Certifications
Any of the below certifications are a plus for the role:
- Salesforce Certified Marketing Cloud Associate
- Salesforce Certified Marketing Cloud Account Engagement Specialist
- Salesforce Certified Marketing Cloud Account Engagement Consultant
- Salesforce Certified Marketing Cloud Administrator
- Salesforce Certified Marketing Cloud Consultant
- Salesforce Sales Cloud Administrator
- Salesforce Certified Data Cloud Consultant
Benefits:
- Competitive salary and benefits package, salary will be dependent on the years of experience and skillset
- Choose your preferred laptop - Windows or Mac
- Professional development opportunities and ongoing training.
- Collaborative and supportive work environment.
- Opportunities for career growth and advancement.
- If you are passionate about driving client success through Marketing Cloud solutions and possess the skills and experience outlined above, we encourage you to apply and become a valuable member of our team dedicated to client engagement and satisfaction.
- We are a Google, Slack, Jira and Salesforce technology house for our preferred applications, but are flexible with our clients if they use other platforms
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About Media.Monks
Media.Monks is the purely digital, unitary operating brand of S4Capital plc that connects 7,600+ digital natives across one global team. We are united by a mission to shift industries forward and pave the path towards ambitious outcomes so our clients and our people can realize their full potential for growth. Joining Media.Monks means becoming part of a highly ambitious collective of some of the most gifted, focused, joyful talent from all over the world, with the goal to change the industry for good.
Our unified model combines solutions in media, data, social, platforms, studio, experience, brand and technology services to help our clients continuously reinvent themselves throughout increasingly rapid cycles of disruption. Our efforts to shape culture, build innovative technologies and unlock the future of growth have earned recognition from numerous esteemed panels: we maintain a constant presence on Adweek’s Fastest Growing lists (2019-23), regular recognition at Cannes Lions, and continual inclusion in AdExchanger’s Programmatic Power Players (2020-24). In addition, we’ve received the honor of being Adweek’s first AI Agency of the year (2023), the title of Webby Production Company of the Year (2021-24), a record number of FWAs, and have earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023. Together, these achievements solidify our experience in digital innovation, excellence in craft, and commitment to personal growth.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Media.Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website (https://media.monks.com/careers) and will never ask for payment or bank account information during the recruitment process.
Disclaimer:- Responsible for resourcing and implementing security controls for your teams processes and systems
- Responsible that all your personnel apply information security in accordance with the established information security policy
