Junior Project Engineer

ABOUT US

Virtual IT Group is a client-centric organisation focused on developing and maintaining long-lasting relationships with our clients. What makes us different? We’re a true partner to your business. We understand that no two businesses are the same, and pride ourselves on understanding our clients to best design, implement and manage their ICT solutions. We don’t just deliver technology; we understand your business goals and objectives, and tailor an IT solution to not only achieve them, but exceed them.

POSITION SUMMARY

The Junior Project Engineer is part of a growing and dedicated team of IT professionals responsible for the scoping, planning, implementation, and management of client IT projects, with a strong focus on security and cloud solutions. You build a strong relationship with VITG clients and help them to be up to date with the newest technologies such as M365 deployments, Teams Voice, and Azure Virtual Desktop Solutions.
 

POSITION RESPONSIBILITIES

• Technical professional services (project) delivery.
• Client engagement at consultancy level.
• Coordination of technical activities with internal and client stakeholders.
• Documentation of technical framework and implemented solutions.
• Coordination with third party vendors and solution providers.
• On-Call requirement when needed.
• Development of training and technical handover to internal support teams.
• Protect organization’s ‘Character’ by keeping internal and external information confidential.
• Embody the company ‘EPIIC’ Values daily.
• Aid in the fulfilment of the organisations Vision & Mission through the completion of all requested tasks within your capabilities.
• Provide onsite support.

POSITION COMPETENCIES

• Experience in a client-focused IT technical support role.
• Experience with an MSP preferred.
• Excellent communication skills, both written and verbal, being able to interact with end-users effectively.
• Demonstrated high level of customer service and customer advocacy skills and proven ability to build strong relationships with a range of clients.
• Ability to work independently, yet part of a collaborative team.
• Strong organizational and time management skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Promote a culture of quality customer service in the organization.

POSITION QUALIFICATIONS

• Technical ability to resolve complex incidents within a technical corporate environment.
• Active Directory user and group administration.
• Relevant technical training, certifications, and education.
• Service Management certifications beneficial (e.g. ITIL).
• Drivers License & vehicle.

POSITION EXPERIENCE REQUIRED

• Minimum 3 years IT experience supporting Microsoft Office and Windows Infrastructure environments.
• Advanced communication skills.
• Proven experience supporting end users via training and correspondence.
• Demonstrated ability to manage third party vendors regarding system improvements, issue resolution, project timelines, and availability.
• Experience using systems - including Office 365, Skype for Business, Teams, Active Directory and Exchange.

POSITION EXPERIENCE DESIRED

• Microsoft DLP experience desired.
• Kaseya product experience highly regarded.
• End User M365/Office support experience.
• Configuration and physical installation of server and network equipment (switches, servers, firewalls, routers, access points).
• Intune/MDM knowledge desirable to manage PC’s and Phones.
• Proven applications experience and strong PowerShell scripting knowledge.

Please note that successful applicants will be required to submit a successful police clearance certificate as part of the onboarding process.