Address#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts!
About The Team
UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are plenty of others who could benefit from our products and services. #GoGetIt embodies the attitude and mentality of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers!
About The Role
UberEats' mission is to 'Deliver a better day' for our customers through Australia and New Zealand's largest online food delivery marketplace. The Key Account Director will lead the growth and retention of our largest and most strategic restaurant partnerships in ANZ, through the direct commercial ownership of two brands and leadership of an Account Management team.
Your Impact in Role:
- Customer Understanding: Demonstrate a profound understanding of our customers' needs, behaviours, and preferences. Use this insight to inform strategic decision-making and enhance customer satisfaction. Identify and leverage opportunities to enhance core business metrics for both partners and UberEats. This includes driving revenue growth, market expansion, product adoption and operational efficiency improvements.
- People Management: Assume a leadership role by setting the strategic direction for the team, translating organisational priorities, and inspiring the team to align their efforts with these priorities. Foster a culture of high performance and continuous improvement.
- Relationship Building: Cultivate positive and lasting relationships with key stakeholders, including C-suite executives, decision-makers, and influencers within partner organisations. Forge connections that drive collaborative success.
- Stakeholder Engagement: Navigate within a complex stakeholder environment, collaborating closely with cross-functional teams to expand and strengthen your area of business. Develop a network of influence across various operational teams to ensure seamless execution.
The Experience You’ll Bring:
- A proven track record of senior account management or leadership roles, ideally within the technology, marketplace, consumer goods and/or related industries.
- People leadership experience; a passion for coaching and developing talent to achieve the team's commercial objectives.
- Commercial competence with complex contract negotiation experience and demonstrated experience in driving business growth and improving core metrics.
- Strong strategic thinking, analytical, problem-solving skills and business sense in order to be a strategic thought partner in the Enterprise leadership team.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to **************@uber.com.
