Wayside Chapel has provided unconditional love, care and support to the most marginalised people on and around the streets of Sydney since 1964. Our mission is to create a community with no ‘us and them’, and address underlying issues of inequality, wellbeing, and loneliness. From our centres in Kings Cross and Bondi and through outreach teams, we offer a range of support services that place dignity, respect, and love at the heart of what we do.
The role:
An exciting opportunity has arisen for an experienced, community-minded Relationships Manager to grow and nurture our mid-value supporters, increase their engagement with Wayside and boost giving value. This role will also oversee a part-time Bequest Officer, to maximise opportunities for bequests, particularly from the mid donor cohort.
Wayside’s mid donor program brings in $1 million a year towards our work in the community. It’s seen significant growth over the last 5 years, exceeding sector benchmarks for average gift and retention rates. If the opportunity to build on best practice strategies and develop genuine and long-lasting relationships with supporters in support of Wayside’s mission excites you, we would love to hear from you.
Key Responsibilities
- Manage the mid-level donor portfolio, including leading the development and implementation of a mid-level donor strategy to achieve annual revenue targets
- Develop, manage and execute a donor pipeline and rolling stewardship plan, including the delivery of donor events, communications and other interactions
- Develop and manage personal relationships with mid-level donors to foster ongoing support of Wayside Chapel
- Ask donors for gifts through face-to-face, telephone and written channels at the appropriate time
- Deliver appropriate and timely follow-up of donors following the receipt of financial or in-kind contributions, including acknowledgment and recognition
- Utilise data-driven insights, engagement planning and supporter surveys to determine priorities and to ensure approaches are donor-centric
- Collaborate with the Individual Giving Manager on the annual appeals program and fundraising campaigns to personalise communication and collateral to mid-donors
- Work closely with the Philanthropy Manager to assist in the cultivation and referral of potential major donors
- Effectively collaborate with others in the Marketing & Fundraising team to promote knowledge sharing, learning and development
- Work with Programs staff and other team members to write compelling cases of support and develop presentations for donors including required follow up reporting.
- Manage a part-time Bequest Officer whose role is to identify and nurture bequest leads within the donor base (particularly the mid donor cohort) and move them through the bequest pipeline.
- Contribute to budget setting, forecasting, and review and provide regular reporting for internal stakeholders as required
- Manage portfolio evaluation, budget and regular reporting against program objectives
- Maintain up-to-date information of relationships in the CRM system (Salesforce) and related databases, including all emails, phone calls, meetings, event attendance and other engagement
- Provide senior leaders with relevant information about donors and partners with whom they maintain relationships, keeping them up to date on donor activities
- Perform other administrative duties as required.
Essential:
- 4+ years’ career experience in a relevant role; fundraising, communications, relationship management
- Experience delivering financial results within a charity or business development role
- Exceptional relationship management skills with demonstrated experience fostering relationships with a wide range of stakeholders to achieve mutually beneficial outcomes
- Highly developed verbal and written communication skills
- Sound judgement and proven ability to both exercise autonomy at times and also work with a diverse group of collaborators to realise the organisation’s goals
- Passion to make a positive impact on the community and a willingness to work within the Wayside Chapel ethos, support its values and advance its mission
Desirable:
- A relevant degree, such as business, marketing or communications
- Experience in fundraising and demonstrated results soliciting high value gifts
- Knowledge of current trends and best practice within philanthropy, donor segmentation and mid-level fundraising
- Experience with a CRM database such as Salesforce
- Familiarity with and understanding of the Wayside Chapel ethos and values.
What’s in it for you?
- Five week’s Annual Leave
- $15,900 of your annual salary tax free through generous NFP salary packaging
- Paid Cultural and Ceremonial Leave
- Comprehensive Employee Assistance Program access
- Access to external clinical supervision
To apply, please follow the link. Include your CV and a cover letter detailing your motivations and relevant experience. For more information, please reach out to Lyndon Yeung, Talent Coordinator ************@thewaysidechapel.com.
The successful applicant will require two COVID-19 vaccinations and a booster. An offer will be subject to a police clearance and Working with Children check clearance.