Location: Subiaco
Job Type: Permanent
Salary: $55,000
Position Overview:
As a Level 1 Engineer you will be the face of the business, providing front-end support to clients. Time management and communication are crucial for prioritizing and meeting customer expectations. You will be given everything you need to succeed from day 1 – very supportive team environment. This is the perfect role for an ambitious junior engineer, looking for their first role! Lots of learning on offer and a great team of mentors!
Perks:
- Extensive career progression.
- Study support, paid study leave and study allowance.
- Supportive team and friendly clients.
To Be Successful:
- Have excellent communications and customer service skills.
- Ability to work effectively in a team environment.
- Experience with AD.
- Experience with MS Windows Servers.
- Experience with MS Exchange Servers.
- Experience with MS Office365 solutions.
- Self-motivated and able to work quickly and efficiently without supervision.
- Strong work ethics, initiative and troubleshooting skills.
Roles & Responsibilities:
- Answering phones and assisting clients remotely with break-fix issues, escalating as needed.
- Managing the support queue and supporting senior engineers.
- Setting up new users following standard procedures.
- Disabling user accounts using established procedures.
- Configuring workstations and installing software.
- Troubleshooting basic issues for servers, networks, workstations, and Microsoft 365.
- Seeking guidance for issue resolution and continuously improving service desk skills.
- Monitoring system and ticket system for alerts, resolving simple issues, and escalating complex ones to Level 2 engineer.
We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Email: ****@ouirecruitment.com
Number: (08) 6219 80***
Additional information
- Extensive career progression.
- Study support, paid study leave and study allowance.
- Supportive team and friendly clients.