AddressThe Role:
We are looking for a dedicated L1 Service Desk Engineer to join our Managed Service Desk. You will be part of the team that acts as the first point of contact for our customers, providing essential support and enabling effective use of their software and hardware. This role involves direct interaction with customers via phone and email, offering solutions and maintaining high service standards to enhance client satisfaction.
Key Responsibilities:
- Provide first-level technical support and resolve issues to minimize downtime.
- Monitor and respond to service requests and network alerts swiftly.
- Log and manage tickets accurately within our Enterprise Toolset (ConnectWise).
- Collaborate with team members to enhance service delivery and contribute to our knowledge base.
- Drive continuous improvement initiatives to boost Service Desk performance.
What We Offer:
- A vibrant and supportive workplace, known for its flexible approach and dedication to staff development.
- Opportunities for personal and professional growth, including a personalized Training and Development plan.
- Participation in our rewards and incentives scheme, designed to recognize outstanding contributions.
About You:
- Tertiary qualified in IT or a related field, with at least 12 months’ experience in a help/Service Desk environment.
- Proficiency in commercial call logging tools (e.g., ConnectWise, ServiceNow).
- Strong troubleshooting skills in desktop support, network monitoring, and Office 365.
- Excellent communication skills, a customer-focused mindset, and a commitment to delivering high-quality solutions.
Join Us:
If you are driven, customer-focused, and keen to make a real impact within a leading IT company, we would love to hear from you! Apply now to become part of Digital Armour’s success story.
