Labs Service Manager

Location: Perth, Adelaide or Melbourne

Position Summary:

Lead the WA/SA Field Service Team and the Industrial calibration laboratories to complete service strategy and plans / selling service across divisional and regional responsibilities to meet AOP targets.

Key Responsibilities:

• Lead, empower, develop and mentor a team of Field Service Engineers (FSE) across specific range of products / market segments within the LED and SSPG portfolios
• Develop commercial strategies and campaigns to achieve revenue targets as set in the Annual Operating Plan
• Lead end to end service business and drive a customer centric culture
• Build capability and technical expertise within team through comprehensive development plan
• Drive ongoing process improvement projects and overall culture
• Matrix responsibility across division and within specific states / regions
• Ensure cross functional training is run through the FSE

Minimum Requirements/Qualifications:

• 7+ years of Technical Service management experience and/or Commercial management experience
• driving business growth and revenue targets through the implementation and execution of tactical actions to achieve required objectives
• Demonstrate commercial competence and understanding of portfolio management, customer segmentation and marketing levies, including digital channels
• Team management experience, with track record in building, developing and mentoring an impactful team to deliver against objectives
• Experience leading change, from a process and people perspective
• Track record of operating within an environment passionate about commitment and high levels of intensity
• Business insight of industry sector, the regional market, its key trends and potential challenges (preferred)
• Experience in working in a global and matrix organisation with a decentralised model (preferred)
• Experience acquired across several companies (preferred)
• Tertiary qualification and/or trade qualification, preferably in scientific, engineering and/or business field.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.