AddressAbout the Aged Care Quality and Safety Commission
Our vision is for older Australians to trust and have confidence that aged care services protect and enhance their safety, health, and quality of life.
Everyone has the right to safe, compassionate care. We preserve this right and ensure that people who use aged care are treated with dignity and respect.
More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website.
About the Team
Business Systems manages a variety of primary applications within the Aged Care Quality and Safety Commission that support operational and intelligence functions.
About the Role
As the Lead Digital Content Developer in the Business Systems Section, you will be required to assist the Assistant Directors to support key departmental and government priorities. A primary function of the role is to assist in the ongoing development and maintenance of a SharePoint-based formal document management system covering all Aged Care operational and corporate functions.
Position duties:
· Produce quality outcomes whilst managing competing work priorities
· Display sound judgement in challenging environments; including the ability to work with geographically dispersed teams
· Lead content design for the Commission’s SharePoint-based formal document management system, improving and enhancing content design using evidence and best-practice
· Edit and digitisation of content produced for publication via digital channels, and to ensure content is optimised, impactful, engages target audiences and meets usability and accessibility standards
· Manage content publication including content / information change requests, adding, amending or archiving content in line with optimal information architecture and publishing standards
· Produce training tools to support commission officers in the use of the document management system (Operational and Corporate) and in the use of established governance frameworks and processes, to drive continuous improvement.
· Monitor, evaluate and produce reports using a range of analytical tools and systems, providing advice and guidance on how trends and data can be used to inform improvements to the document management system and related Digital Content.
· Conduct user research and usability testing to inform user focused information architecture, interface design and content design and to ensure services that meet and enhance the user experience.
· Develop content and messaging in accordance with established digital service standards and contemporary best practices to optimise communication outcomes.
· Demonstrate commitment to the Commission’s Values
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
· Ability to publish and edit SharePoint intranet sites to create a comprehensive and unified suite of interlinked resources, with a high level of independent technical expertise
· Proven experience in effective content and user design and working knowledge of content management systems in SharePoint.
· Ability to work independently, within an environment of change and ambiguity and with minimal instruction or guidance.
· Ability to innovate and solve problems, including the ability to leverage opportunities
· Ability to use judgement to identify risks and potential solutions
· Attention to detail and finalisation of allocated tasks in a timely fashion
· Strong document creation and management skills, especially in Excel, Word, PowerPoint and Visio
· Proven self-management skills including the ability to organise work activities, manage multiple project work streams concurrently and complete tasks within timeframes and set parameters
· Effective communication skills including:
o the ability to represent the Section and build productive working relationships in matters relating to internal stakeholders and external vendors; and
o promoting content to end users; and develop training materials to support end user familiarisation with content and related usability.
Desirable Capabilities
· Bachelor’s degree in communications, marketing, English, journalism or related field
· Project management and SharePoint site owner skills highly desirable
Position Details
Salary offered will be between $92,970 - $104,883 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Applications close on Sunday 19th May 2024 at 11:59PM (AEST).
