AddressAs a Lead Client Experience Manager at Nextt, you will spearhead growth initiatives and manage a small team of Client Experience Managers. You will lead portfolio of clients in North Brisbane, reporting to the Senior Manager Client Experience. At Nextt, we enjoy a hybrid working model with our office located in Mount Gravatt.
Am I the next Lead Client Experience Manager?
Are you a dynamic and passionate leader who excels at delivering exceptional client experiences, fostering strong relationships, multitasking efficiently, solving problems with strategic insight, all while prioritizing the well-being of both your team and clients?
A little bit about Nextt!
We are passionate about delivering person-centred care. As a leading NDIS provider throughout QLD, NSW, VIC, and SA, we believe everyone deserves to get more out of life and are passionate about understanding our customers and supporting them to achieve their goals. We act with integrity, aim to provide the best service, listen to maximize outcomes, and always strive to continuously improve.
Some of your Key Objectives:
- Continue to deliver the best support and quality service for clients.
- Develop and nurture external relationships with key referral partners and community based services.
- Enhance client satisfaction and support worker engagement with an energetic, solution focused approach.
- Lead a small team delivering comprehensive client experiences, particularly in Enhanced Daily Living services.
- Collaborate with internal teams to resolve client and support worker issues, using data analysis for process improvements.
- Drive accountability on financial metrics essential to Nextt’s service and growth objectives.
- Manage critical relationships with clients, their decision-makers, and external stakeholders to align services with client goals, identifying opportunities that benefit both client and business .
- Strive to be a provider of choice by both clients and external stakeholders through exceptional service delivery.
- Seek opportunities to increase our presence in the disability community.
- Differentiate our services in the market, communicate transparently, and ensure we deliver on our promises, putting clients first and generating business outcomes that enable us to support them more effectively.
- Are a competent leader with exceptional people management skills, a service-oriented mindset, and a results-driven approach to solving problems.
- Are a collaborative team player who excels in working effectively with others.
- Are skilled at navigating various systems and proficient in adhering to established protocols.
- Results driven with a demonstrated ability to empower others.
- Holding health or disability Sector knowledge and experience, NDIS a real bonus.
- Demonstrated critical thinking and collaborative practice.
- A role with true purpose: growth means more participants get the support they deserve.
- Rewarding career: this role will give you all the required knowledge and experience to develop your career.
- Work Life Balance: at Nextt we have a bubble structure which limits the size of your portfolio - ensuring you have the capacity to provide the very best client experience.
- Competitive Salary Package: we know this is important, so we have set aside a generous remuneration which can be discussed with our Recruitment Partner.
Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates.
