Address Job Description
At Thermo Fisher Scientific, each one of our 110,000 outstanding minds has a unique story to tell. Join us and give to our singular mission! Enabling our customers to make the world healthier, cleaner and safer!
When you're part of the team at this dynamic Company, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
Job Title: Sales Coordinator - Large Instrumentation
Reports to: Sales Support - Team Leader
Career Band: 4
Position Location: Scoresby, Melbourne
Position Summary
Large Instrument Sales Orders Co-ordination role will be providing a quality service to our customers and clients through monitoring of instrument orders from quote to installation. Responsible for ensuring large value orders are accurately configured, ordered and installed to customer timelines will require your liaising with the Analytical Instruments & Environmental commercial teams, service team and the purchasing team. Also working to keep the customer updated on the status and helping to mitigate any potential delays by planning ahead. The coordination of these high value, large orders is a critical function in meeting customer expectation. While providing excellent, efficient and professional service for our customers, you need to be confident to champion outcomes needed when coordinating and aligning internal team members who need to support the outcomes needed. Ultimately this position is passionate about supporting the Analytical Instrument and Environmental business development and growth in sales through a positive sales experience.
Key Responsibilities:
Deliver & maintain a high level of customer experience (internal and external), meet or exceed customer service level expectations.
Coordinate all internal collaborators, commercial teams, purchasing teams and service teams to achieve a detailed process from customer order receipt to product delivery and through to installation.
Ensure all submissions of the order entry package for both Australia and NZ is accurate and in full. Ensure all paperwork and approvals are supplied and checked prior to entering order and crafting demand in the ERP
Ensure orders are entered into the ERP system within 48hrs of receipt and communicated for action by purchasing officer.
Ensure all order entry packages, sales pricing forms, quotes and stock authorizations are recorded in Salesforce (CRM)
Handle inventory, goods for demonstration requests, stock authorizations for impending sales and consignment orders.
Provide sales administration support, including raising product file creations, daily/weekly/monthly monitoring and report generation and other duties as required.
Handle status of all orders and update systems and all partners as changes occur.
Handle internal communications supporting each customer order - log any changes in scope or timeline and provide consistent updates to both internal partner groups and the customers.
Coordinate with the Service department to ensure all expectations are met or delivery onto customer site and any preparations needed for installation are completed.
Maintain contact with customers to proactively keep them informed of status in meeting all key dates.
Attendance at weekly & monthly meetings and any training sessions where relevant
Follow the company's quality systems ISO 9000 and operating procedures.
Develop and maintain proficiency with the computer systems and software.
Maintain a professional and positive demeanor whilst being committed to the things we value of integrity, intensity, innovation and involvement
Process Returns and financial credits.
Work with Team Leaders on relocation of old stock for any required write -offs.
Frequent Contacts:
Internal
- Commercial teams
- Purchasing team
- Service team
- Customer Service team
- Account Managers
External
- Customers
Minimum Requirements/Qualifications:
- Customer service skills and experience is required.
- Tertiary qualifications in Science or related degree - Analytical Instruments background will be advantageous.
- Project management qualifications
- Work autonomously as well as within an interacting environment
- Excellent written and verbal skill, collaborate at all levels internally and with customers.
Skill & Attributes
- A strong background in customer service or sales support with a focus to exceed internal & external customer expectation.
- Very strong attention to detail and data accuracy
- Excellent digital literacy and use of excel; experience with Salesforce.com or similar CRM program
- Project management skills
- The ability to prioritize workload and handle time efficiently to meet agreed due dates.
- Confidence to hold people accountable, and to challenge when details may be missing.
- Skills to collaborate with departments across business.
Other Job Requirements:
- Comply to OHS policies and procedures and ensure a safe and balanced workplace environment ?
- Some public holiday and out of hours work may be required.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
