AddressSydney CBD
- Designer role in a growing organisation with lots of opportunities available
- Hybrid/flexible working model & Sydney CBD location with harbour views
- Base salary from 139k to 161K depending on experience + company benefits
About the Role
Bring your human centred design skills and thinking to support and guide the definition of the desired customer experience and to develop and implement strategies to achieve this outcome.
This is a full-time, fixed-term position, which is currently available until February 2025, with a view to extend. At icare there are a lot of opportunities, so there is always the possibility that a permanent role could arise.
Benefits
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare's Core Capabilities
- Our People Awards: On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
- 17.5% annual leave loading
Duties
It's an exciting time at icare where no two days are the same; as Lead Service Designer you will:
- Research, develop, implement and lead design projects from concept through to delivery that support and enhance customer experience.
- Progress concepts through the desirability, feasibility and viability lenses of design to implement sound business solutions focussed on customer outcomes.
- Design and implement strategies to enhance customer experience at key service points and ensuring their integration into the procedures and systems applied in each customer interaction.
- Develop tools that best tell the story of uncovered insights, aimed at helping stakeholders of different seniorities make evidence-based decisions for changed ways of working and technology implementation.
- Advise and guide the business on the development of in-house human centred design capability and projects.
Skills & Experience
- A broad range of experience (five years plus) in customer experience design and leading design initiatives, preferably in the telecommunications, finance or insurance industry or with a Top Tier consulting firm.
- Strong leadership, relationship management and interpersonal skills with the ability to tailor communications and approach to the specific stakeholder.
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
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