Lead Support Coordinator

Description of the Organisation

ClearSky Allied Health is an innovative and thriving allied health and support coordination organisation operating out of Brisbane with clients across Southeast Queensland and, through telehealth, nation-wide. Our growing team represents over 150 years of experience across a variety of disciplines. 

The quality of our work is reflected through a strong understanding of our purpose. We describe our purpose through ClearSky Allied Health’s vision, mission, and values.

Vision

Our vision is that all people with disabilities are recognised for their contributions to society and are empowered to create their own futures.

Mission

Our mission is to be a leader in championing the unique value of our clients and to support their inclusion as part of their community.

Values

Teamwork - We collaborate and support one another through genuine partnerships, leveraging our collective strengths and ideas to deliver the highest-quality care.

Respect - We recognise and appreciate the unique abilities and strengths of others through courteous conduct and consideration for perspectives and boundaries.

Honesty - We are always ethical, open, and truthful to deliver the best service and support for our clients and their families.

Compassion - We deliver highest quality advice and support, sympathetic to the needs and aspirations of our clients leading their best life.

Responsibility - We stand by our actions, decisions, and commitments in the best interests of our clients and partners.

Excellence - We achieve success through innovation, tenacity, and leading practice, ensuring ClearSky achieves high performance and sustainability.

Description of the Job Role

The Lead Support Coordinator is responsible for providing professional supervision and support to the organisation’s support coordination team. Under the direction of the EGM and other managers, the Lead Support Coordinator models and guides staff's quality-of-service delivery in the support coordination space as well as identifies and develops, in collaboration with management, operational improvements that ensure effective business management. The Lead Support Coordinator will direct staff members to achieving individual and team productivity goals, while maintaining industry currency through servicing of a small caseload of clients as part of the role.

Key Responsibilities

• Lead ClearSky’s Support Coordination staff and provide supervision where appropriate to ensure legislative requirements and operational goals are continually met.
• Demonstrate a current high-level of knowledge of relevant NDIS legislation and policies to enable excellence in service delivery.
• Provide regular clinical supervision to the Support Coordination team to ensure service to clients meets required standards and staff performance measures are consistently reached.
• Role model collaboration amongst team members to ensure deliver of high-quality services for ClearSky’s NDIS clients.
• Provide continuous upskilling and knowledge-sharing opportunities to the Support Coordination staff.
• Provide induction and orientation as necessary to new Support Coordination staff to build capacity in practice frameworks, standards, expectations, and the complex nature of disability.
• Review all relevant policies and adjust accordingly to ensure new policies and legislations are included.
• Manage a small caseload of NDIS clients in their natural settings who may present with increasing complexity, multiple co-morbidities, and functional limitations across multiple areas of their life. 
• Develop strong collaborative relationships with government and non-government service providers for ongoing support.
• Provide detailed notes in the company’s CMS as necessary.
• Attend and participate in ClearSky’s strategic committees and operational meetings as required. 

Key Attributes 

• Hold a bachelor’s degree (or higher) in Health Science, Community Services, Behavioural Science, Education, or another related field.
• Preferably possess a minimum of three years' experience within the NDIS Support Coordination area as a Support Coordinator or Support Coordinator supervisor.
• Demonstrated ability to ensure delivery of services in an environment conducive to high individual performance, teamwork and ethical behaviour and decision-making. 
• Demonstrated ability to successfully initiate and implement change and continuous improvement in the work environment.
• Demonstrated analytical and problem-solving skills in complex human service issues and in developing policies, strategies, and solutions to address those issues.
• Strong knowledge of legislation, policy, and practice in areas such as disability care, forensic disability, child protection or aged care.
• Demonstrated high-level communication, interpersonal, negotiation and personal presentation skills, particularly in relation to positively managing the interface between a commercial enterprise and various Government agencies.
• Demonstrated competence in the utilization of Microsoft Office Suite and associated computer applications.
• A valid Australian driver’s license.
• Current First Aid and CPR certificates or willingness to obtain.
• Possession of or willingness to apply and qualify for a ‘Positive Notice for Child Related Employment’ (Blue Card).
• Possession of or willingness to apply and qualify for a ‘Positive Notice’ issued by Disability Services Queensland (Yellow Card).
• Possess a ‘Proof of Vaccination’ for COVID-19 in accordance with ClearSky policy.