Customer Support Desk Lead (Cairns)

Tell me more... Manage the day-to-day operations of the Digital Health Services EMR Support Desk to deliver exceptional customer experiences, fostering a culture that contributes to a mature, resilient, and business outcome-focused service aligned to Torres and Cape Hospital and Health Service (TCHHS) strategies and core values.

To be successful in this role you will have:

• Demonstrated experience leading day-to-day Support Desk operations, resource planning and work allocation to meet agreed service levels.
• Demonstrated experience in delivering high quality customer services and providing frontline support in a large complex environment.
• Demonstrated ability to follow and promote ITIL Service Management processes primarily incident / problem / change / release management.
• Well-developed ability to identify and analyse issues, establish a course of action, adopt a proactive and solution focussed attitude, and work with minimum direction.

If this sounds like the right fit for you, Torres and Cape can offer you:

• Base comprising salary between $3,928.50 - $4,274.40 per fortnight 
• Generous employer contribution to superannuation (12.75%)
• Salary packaging option to increase your take home pay
• Work / Life balance, variety and flexibility
• Great support team

Requirements for the role:

• Whilst not mandatory, a relevant qualification in Service Management would be well regarded.
• ITIL or ITSM experience well regarded.

For additional information regarding the responsibilities, mandatory qualifications and/or other requirements for this position please refer to the role description.

About Torres and Cape Hospital and Health Services visit TCHHS website ( https://www.torres-cape.health.qld.gov.au/careers )

How do I apply? Applications should be submitted ONLINE via the Smart Jobs and Careers website.

Do you need more information? Simply call the contact person listed on the role description.

Please no unsolicited resumes from recruitment agencies.