Leader Crew Culture - Guest Services

Hello. We’re Virgin Australia. And we’re back (in a big way).   

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.   

We currently have an exciting opportunity for a Leader Crew Culture to join our Guest Services team. Based out of Sydney Airport you will inspire, develop, and lead a large team of Guest Service Agents. In this position, you will ensure people are set up for success whilst championing a workplace culture that supports our people to deliver memorable moments to our guests.

In addition, you will:

• Display visible leadership to your team of approximately 150 Guest Services Agents.
• Work alongside our Customer Experience Managers to ensure our people are delivering a truly Virgin experience for our guests.
• Develop and monitor your team members performance in line with Virgin Australia’s strategic vision and purpose, taking proactive steps where needed.
• Proactively support and manage the health and well-being of all team members and their needs.
• Work closely with your leader and people partners to reach positive outcomes on all people matters.
• Drive engagement and foster an environment of strong, cohesive teamwork.
• Be responsive and solutions focussed to emerging people matters that may impact the effective running of the operation.

What you need to be successful:

• A warm and positive demeanour that builds trusting and lasting relationships with your team members.
• Experience in leading large, diverse teams in a fast-paced organisation whilst being able to prioritise your efforts on what matters most.
• A solutions-focused attitude to resolving people problems that balances the needs of our people and the effective running of our business.
• The ability to build upon and embed a workplace culture that has our values at its heart.  
• Demonstrated ability to work collaboratively as part of a wider Crew Culture team to achieve shared goals.
• Good understanding of working to the scope of an Enterprise Agreement. 
• Strong understanding of change management principles, techniques and tools.
• Whilst not essential, aviation experience working in airports is highly desirable.

What you’ll get from us:

• Being part of a positive, energetic team who wants to make a positive difference to the working lives of our people whilst achieving our organisational goals.
• Individual and tailored support from your leader to develop and stretch yourself to achieve your professional ambitions.
• The ability to make a meaningful difference and add value through your work.
• Great fares – travel benefits for you, your family, and your friends from day 1.
• Industry discounts – lounge membership, hotels, travel insurance, car hire, tours, and retail – you name it, we have a deal for it.
• Health and wellbeing – access to discounted fitness programs.
• Corporate health insurance – multiple offers across multiple partners to suit your individual lifestyle.

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs.
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health.
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins.

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.