Level 1 Helpdesk Support Engineer

Delta Group is one of the largest diversified contractors of our type in the world today. We have the financial, organisational and operational capacity to manage hundreds of projects at any one time – Australia wide.

Benefits:

• Career progression and development opportunities
• Flexible working hours
• Great team culture- Supportive and social
• Competitive remuneration package and benefits

About you:

The primary responsibility of this role is to provide first and second level support within our IT support team. It is the first point of contact for our end users and generally involves supporting on resolving a variety of technical issues often by remote diagnosis, on the phone or via online support tools. 

 Your key responsibilities will include:

• Handle incoming support requests from end users via both telephone, email, or chat in a prompt and courteous manner. 
• Prioritise, schedule, and escalate issues (when required) to the appropriate experienced technician. 
• Record, track and document helpdesk requests and problem-solving process, including all successful/unsuccessful decisions made and actions taken through to final resolution. 
• Perform hands-on fixes at desktop level, including installing and upgrading software, configuring systems and applications. 
• Perform preventative maintenance, including checking and data cleansing of workstations, printers, and peripherals. 
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices and networking hardware products. 
• Develop and maintain an inventory of all IT assets including monitors, hard drives, modems, printers, scanners, and other peripheral equipment. 
• Monitor various systems health and performance. 

To succeed in this role you will have a range of skills and attributes, including:

• Degree in BS in information technology or related
• At least 2 years of relevant work experience in a customer service or helpdesk environment
• Strong background in networking, software and hardware
• Knowledge in Windows Server and Active Directory
• Administration of Azure services
• Proficient in MS Office and Teams
• Proficient in a ticketing system and use of remote tools.
• Tech savvy
• High attention to detail
• Ability to work independently.
• Able to think logically and analytically in a problem-solving environment.
• Self-motivated and with a strong sense of accountability
• Excellent verbal and written English communication skills.
• Permanent residency

Working with us:

Delta Group embraces diversity and encourages applications from people of all backgrounds, irrespective of gender, age, language, disability, ethnicity, cultural background, socio-economic and marital status, sexual orientation or religious belief. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

We also appreciate and respect the diversity of First Nations Australians and the distinctive culture, languages and beliefs of different communities across Australia. We recognise and value Aboriginal cultural knowledge as a significant contributor to our operational capacity and we acknowledge the skills and experience which First Nations Australians can bring to our organisation.

A competitive remuneration package and employment conditions await the successful candidate.

Apply now through Seek, we look forward to hearing from you!