AddressWe are seeking a Level 1 Onsite/Helpdesk Technician to join our team.
This role involves traveling to different client locations to install and configure various networking equipment.
The technician will also conduct on-site assessments, participate in pre-sales technical discussions, and provide first-level technical support.
When not on site, the technician will work from our office, performing Level 1 helpdesk duties.
The ideal candidate should possess a basic understanding of networking technologies, strong problem-solving skills, and excellent customer service.
Key Responsibilities
• Installation and Configuration:
• Set up and configure networking hardware at client sites.
• Ensure installations meet company and client standards.
• On-Site Assessments:
• Conduct site surveys to gather information for network installations.
• Provide detailed assessments and recommendations for network
setups.
• Technical Support:
• Offer first-level troubleshooting and support for networking issues during
and post-installation.
• Escalate unresolved issues to higher-level support when necessary.
• Pre-Sales Support:
• Participate in technical discussions during pre-sales meetings to
understand client needs.
• Assist the sales team by providing technical expertise and solution
proposals.
• Office-Based Helpdesk Duties:
• Provide Level 1 technical support via phone, email, or chat.
• Document and track issues in the helpdesk system.
• Assist clients with basic troubleshooting and problem resolution.
• Documentation:
• Maintain detailed records of installations, configurations, and support
activities.
• Prepare necessary documentation and reports for client and internal
use.
• Customer Interaction:
• Deliver exceptional customer service to ensure client satisfaction.
• Build and maintain positive relationships with clients through effective
communication and professional conduct.
Qualifications
• Education:
• High school diploma or equivalent required.
• Technical certifications such as CompTIA Network+ or Cisco CCNA are
a plus.
• Experience:
• Previous experience in a networking or technical support role is
preferred.
• Basic knowledge of networking equipment and protocols.
• Skills:
• Fundamental understanding of networking concepts and hardware.
• Proficiency with networking tools and diagnostic software.
• Strong troubleshooting and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Willingness to travel extensively to client sites.
Working Conditions
• Regular travel to various client locations.
• Office-based work when not on site.
• Physical ability to handle and transport networking equipment.
