Level 2 Msp Engineer

Level 2 MSP Engineer job available at growing MSP | South-East | Permanent | ASAP start

Your new company 
A growing Managed Service Provider located in Melbourne’s South-East requires a Level 2 MSP Engineer for a permanent vacancy commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies.  
Your new role 
In this exciting new role, you will be:

• Providing 2nd level onsite and remote support for clients.
• Handling escalations for the level 1 Helpdesk team.
• Maintaining relationships with clients.
• Performing technical support of servers, network and hardware.
• Delivering a high level of customer service.
• Installing, maintaining and expanding the IT Infrastructure for clients.
• Performing upgrades, implementations, deployments and migrations.

What you'll need to succeed 
To be successful in your application, you will need:

Demonstrated experience of providing Level 2 IT support.

Sound knowledge of Windows Server, Exchange, Office 365, VMware / Hyper-V, Hardware and LAN / WAN Networks.

Experience with Autotask PSA, Datto RMM and IT Glue is highly advantageous.

Excellent communication skills, both verbal and written.

A tertiary education in Information Technology as well as Azure, Microsoft, VMware and ITIL certifications are beneficial.

Prior experience working within a Managed Service Provider or Consultancy organisation is highly advantageous.

Current driver’s license and access to a vehicle is required.

What you'll get in return 
Working in an organisation where they develop and grow careers, you will be offered a great salary package, working with a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now 
If you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to **************@hays.com.au.#2866418