AddressPathfinder Recruitment is excited to bring to market a great opportunity with a trusted provider of technology solutions for businesses. This is a Level 2 Support role with a company that is customer-first in approach, translating complex technology into everyday solutions. Providing customized service has fueled their growth, making them a leader in the industry.
This role is perfect for someone with experience in IT advice and strategy, capable of diagnosing and troubleshooting complex technical issues while delivering exceptional customer service.
Key Responsibilities:
- Monitor and manage service desk incidents and requests using ConnectWise.
- Prioritize and resolve issues within agreed SLAs.
- Manage user lifecycle from onboarding to offboarding.
- Assist or lead cloud migration projects (Office 365 & Azure).
- Troubleshoot and maintain Windows, desktop applications, Azure, Citrix, and Microsoft 365 applications.
- Setup and troubleshoot networking (Switching, Routers, Firewalls) including VLANs and WIFI (HP, Meraki, Sophos).
- Provide desktop hardware and application support.
- Liaise with third-party support and vendors.
- Perform hardware and software patching and upgrades.
- Stay updated on technological advancements and advise on improvements.
- Must have full Australian working rights and a valid car licence.
- Exceptional customer service skills with demonstrated experience in a Service Desk environment.
- Strong communication skills and a proactive approach to problem-solving.
- Minimum 2 years' experience in a similar role (MSP experience preferred).
- Certifications (Microsoft/ITIL) highly regarded.
Ready to apply?
If you are looking to grow your career in a supportive environment that values innovation and teamwork, apply now to join the team! We look forward to hearing from you!
