Support Engineer

Grow your career, learn specialist skills, normal work hours, work with a boss who cares in a specialist industry with great people.

Company Insights

Join a team where you are supported and feel like part of a family, and not a cog in a machine. Bergin is a workplace where you will be respected and nurtured with a great team environment and lots of laughs! Work with a boss who genuinely cares and takes the time to get to know you.

We are not just any MSP; they specialise in supporting the Architecture and Design industry, offering you the ability to gain specialist skills and knowledge, particularly in supporting 3D drawing software (Building Information Management (BIM). You will have the ability to use the general knowledge and skills you have built, whilst learning and developing specialist skills that will set you up with a strong career.

We are proud of our low turnover and many staff have been with them for 5+ years. This team loves what they do, and they feel empowered to learn and develop in areas they have interests and passions in. You will learn from great mentors whilst also being empowered to develop in areas you want to specialise in over time.

Supporting Architects and Designers who are creative people, who are passionate and love what they do, they appreciate your help and will be a delight to assist day to day. As this profession works normal hours and our support hours run from 8 am to 6 pm, so you will be able to work your 8 hours between these times as rostered, enabling you to maintain reasonable working hours and a great work/life balance.

Flexible working is part of the norm, so you will be able find the right balance to work in the office and remotely as needed. As the office is located next to Melbourne Central, getting to work is a breeze and you have lots of options for lunch and post-work activities.

About The Role

As a small MSP we offer diversity within our team which means you will assist in both level 1 and level 2 and above tasks. This is a great opportunity for someone with some experience looking to continue to work with people on tickets and also have the ability to problem solve more complex problems and follow tickets through.

General Responsibilities

• Provide technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve complex hardware and software issues.
• Design and implement network solutions, including switches, routers, and firewalls.
• Manage and deploy project solutions, including hardware and software upgrades.
• Collaborate with other technicians and engineers to resolve complex technical issues.
• Provide guidance and training to Level 1 technicians.
• Maintain accurate records of all client interactions and support requests.
• Stay up to date with industry trends and best practices.

About YouWe have great relationships with our clients so we are looking for someone with great interpersonal skills and a natural customer service people approach.

You maybe someone who has done a level 1 role for a few years and is looking for a role you can get more variety and diversity in a smaller more boutique team where your boss knows who you are and genuinely cares.

This is a great place to laugh, have fun and keep learning.

Ideally You Will Have

• 2+ years’ experience in a level 1 or 2 technical support role
• Experienced in a network infrastructure focused role.
• Enjoy working with people and have strong communication and customer service skills.
• Strong understanding of networking protocols and technologies, including TCP/IP, VLANs, VPNs, and routing protocols.
• Experience with network hardware, including switches, routers, and firewalls.
• Experience with virtualisation technologies, such as VMware or Hyper-V.
• Experience with Microsoft 365 management, including organisational level Exchange, SharePoint and OneDrive.
• Ability to work effectively in a team environment.
• Industry certifications such as CCNA, CCNP, or MCSA will be highly regarded.

How To ApplyPress the “Apply” button and please submit:

• Resume
• Video - once you have submitted your applications you will be asked to complete a video cover letter, please complete this.

Please Submit your application through the “Apply” as this goes directly into our system and ensures you will be considered. Emailing us means we have to add you in separately and this may not be considered as promptly.We will be reviewing applications over the coming 2 weeks, so please submit your interest asap. We will prioritise those who complete the video.

Video

• Option 1: Complete the video cover letter send following your submission - this will automatically attach to your application
• Option 2: Record your own video (Loom, Youtube, Google Drive Link) and submit via form: https://forms.office.com/r/QpLZNv5J8n

We look forward to receiving your interest.

Our Process

We will review resumes and videos over the coming 2 week, then contact short-listed candidates for a 20 minute online interview, top 3 candidates will progress to interviews.

Contact Us

If you have any questions or want to know more, please feel free to contact Seton via ******@buildpx.com.au

We will not be accepting CV's from recruiters at this time.