Level 2 Support Engineer

• Professional, friendly team working within a collaborative environment
• Growing client base and latest technology support
• Permanent role with ongoing career development opportunities

Your new company

A National IT & Telecommunications Service Provider in Melbourne's East requires a Level 2 Support Engineer to join its Managed Services team for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

Your new role

In this challenging and rewarding position, you will be responsible for:

• Providing 2nd level remote and onsite IT support for clients.
• Supporting a broad range of clients to resolve high level IT issues escalated within the Service Desk.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Delivering a high level of customer service and communication.
• Handling escalations, whilst mentoring and training Level 1 Service Desk Engineers.

What you'll need to succeed

To be successful in your application, you will need:

• Demonstrated experience in providing 2nd level IT support.
• Sound knowledge of Windows Server, Active Directory, Office 365, Microsoft Exchange, Azure / AWS, VMware / Hyper-V, Veeam / Datto and Network troubleshooting (Palo Alto, Check Point, Fortinet, Cisco).
• Experience with ConnectWise / ServiceNow ITSM tools, switching & routing, SD-WAN and networking protocols is advantageous.
• A tertiary education in Information Technology as well as Azure, AWS, Microsoft 365, Palo Alto, Fortinet, Cisco and Check Point certifications are beneficial.
• Prior experience working for a Managed Service Provider or Consultancy.
• Current driver's license and access to a vehicle is required.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered a great salary package. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!

What you need to do now

If you're interested in this role or know of someone who may be, please click 'apply now' or forward an updated CV to **************@hays.com.au.