AddressCity of Newcastle (CN) is seeking passionate and enthusiastic Library Customer Support Assistants to provide high quality, frontline customer service across our branch locations in a casual employment capacity.
As one of the successful candidates you will represent the values of the Library service and assist in the achievement of both organisational and community outcomes. This position requires broad skills set and an ability to adapt to an ever-changing environment where continuous improvement and consistent, high quality customer service is paramount - face to face, over the phone, and online.
Key responsibilities include, but are not limited to, actively assisting library members and visitors to positively experience and access Newcastle Libraries collections and services; enthusiastically promoting and encouraging participation in library programs and events; communicating in a professional, effective and friendly manner to assist library members and visitors with their needs; using your digital literacy skills to help members and visitors troubleshoot technology issues and access our systems, app and ePlatforms; promoting the use of self-service technologies; as well as helping to create welcoming and inclusive library spaces which are easy to navigate and consistently retailed.
What’s it like working at the City of Newcastle?
We are focused on making a real difference in our community and achieving our vision of creating a smart, liveable, and sustainable global city. We are proud to deliver services valued by our community. People come first at the City of Newcastle, which means providing employees with meaningful work and capacity for work life balance. As a large local organisation, CN offers opportunity to develop in your current role, grow into future opportunities and reach your full potential.
Our organisation’s values are Cooperation, Respect, Excellence and Wellbeing which are underpinned by our behaviours of courage, trust, and pride. Together, our values and behaviours support our decision making, our day-to-day interactions and everything we do.
We value diversity of thought, and we focus on equity in the workplace. We are committed to creating an inclusive workplace culture where everyone feels respected, safe, and valued so they can be themselves and fully contribute their opinions and perspectives to the success of the organisation.
Interested to know more?
Our people are valued and have access to a range of benefits that help balance life at work and at home. These include flexible working arrangements, professional development opportunities and health and wellbeing programs.
CN proudly promotes the principles of Equal Employment Opportunity and fosters a culture of diversity and inclusion to represent the community of our Local Government Area. All candidates will be assessed against the essential criteria outlined in the position description. Suitable candidates may be placed on an eligibility list for future identical positions for a period of 12 months.
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!
If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact *******@ncc.nsw.gov.au for a confidential discussion.
You must have the right to live and work in Australia to apply for this job.
Application Closing Date: Wednesday 7 September 2022
Remuneration: Casual hourly rate of $41.66 (inclusive of 25% casual loading) plus 10.5% super.
Contact: Pat Annetts – Cluster Coordinator – 02 4974 5***
The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence, or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal, Working with Children and prior employment checks, including relevant disciplinary proceedings, will be conducted on recommended candidates.
