Purpose of the RoleThe
Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of Partnerize to grow revenue.As a member of the
Customer Support team, you will provide support, training and guidance to Partnerize's customers - primarily the 'Partner' cohort of our customers; educating and consulting them on how to use our software.
Key Responsibilities- Provide Customer Support for Partnerize's clients and partners
- Triage inbound support tickets to relevant members of the team and/or escalate to other teams, adhering to applicable SLAs
- Follow BAU processes within Customer Support's remit
- Provide translations of support tickets where necessary
- Perform basic tasks and processes
Essential knowledge, skills, and abilities- Client or Customer Support experience
- Teamwork, strong work ethic and enthusiasm to learn
- Prioritisation and organisational skills
- Interpersonal and soft skills
- Computer literacy
Desirable knowledge, skills, and abilities
- Ability to communicate technical information to a non-technical audience
- Bachelors degree (Business, Marketing or Advertising preferred but not essential)
Australia Benefits & Perks
- 22 days holiday
- Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
- 5 extra 'Partnerize Parental Days' each year
- Private Medical Insurance through Bupa
- Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
- Regular company events and activities
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